Senior People Operations Transformation Manager

Senior People Operations Transformation Manager Austin | Chicago | New York City | Salt Lake City | San Francisco Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI‑powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. RESPONSIBILITIES Lead end-to-end redesign of core People workflows across the employee lifecycle (hire to retire). Identify friction points, redundancies, and manual tier-one People Ops processes and replace them with streamlined, tech-enabled solutions. In partnership with the People Technology Team, evaluate & implement new tools and optimize existing functionality to maximize efficiency and insight across the People function Establish metrics to track automation impact, time saved, productivity gains, and user adoption. Translate business & service requirements into functional design specifications for the People Technology team to execute and implement. Develop holistic change management and adoption strategy for new & updated processes. Partner with key stakeholders to operationalize changes through SOPs, documentation standards, and knowledge enablement. QUALIFICATIONS 8+ years of experience in People Operations, HR Transformation, Systems, or Process Optimization. Direct experience designing global HR processes at scale. Proficiency in business process mapping tools (e.g., LucidChart, Miro, Visio) and the ability to translate complex logic into visual diagrams for teams. Deep experience with Workday including understanding of Workday business process framework. Strong change management and executive stakeholder engagement capability. Understanding of all HR/People functions and a strong understanding of the HR/People technology landscape. Curious, adaptable, and passionate about leveraging technology to innovate People programs and operations, with a demonstrated mindset of using AI as a core collaborator. PERKS & BENEFITS We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work‑life blend. Paid parental leave to support you and your family. Company‑wide recharge days each quarter. Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $124,000- $195,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job‑related skills, qualification, education, experience, and location. At Gong, we have a location‑based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. Gong is an equal‑opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr Gong.io