Server/ Guest Experience Ambassador

Job Details Position: Full Time Guest Server / Guest Experience Ambassador Location: Louisville, KY Hours: Full Time Starting Pay Rate: $16.00 per hour Pay Frequency: Paid Weekly - Direct Deposit Sever Rewards Benefits: YES! Benefits Health, dental and vision insurance Flexible Spending Accounts Company-paid life insurance Various voluntary programs and insurances 401(k) savings plan Paid vacation, holiday, and sick time Employee Assistance Program (EAP) Plus, various perks! Server Job Summary The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service. Server Essential Functions and Key Tasks Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests. Lead service of food or beverages to residents and prepare or serve specialty diets and dishes as required. Engage with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings. Explain how various menu items are prepared, describing ingredients and cooking methods. Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues. Check residents diet, likes & dislikes to ensure that such requirements are satisfied. Assist with set-up/breakdown of all scheduled meal periods. Stock service areas with supplies such as coffee, food, tableware, and linens as needed. Perform cleaning duties as assigned, including but not limited to sweeping and mopping floors, tidying up service station, clearing tables and taking out trash. Wash pots, pans, dishes, utensils, or other cooking equipment when required. Assist in supporting culinary staff at numerous stations as directed. Provide excellent customer service to include being attentive, approachable, greeting and thanking customers. Perform other duties and responsibilities as assigned. Work Environment The Server/Guest Experience Ambassador operates in a kitchen environment wherein employees may be exposed to or required to operate equipment, including but not limited to ovens, stoves, dishwashers, slicers, coffee machines, steamers, mixers and chef’s knives. The team member is frequently exposed to heat, steam, fire and noise. Physical Demands The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. The employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Server Required Education and Experience High school diploma or equivalent Previous experience in food service Previous customer service experience #J-18808-Ljbffr NEXDINE, LLC