Employee Service Center Representative (Part-Time) - Sphere

Employee Service Center Representative (Part-Time) – Sphere Location: Las Vegas, NV Position Type: Part-time Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies, with the first venue in Las Vegas and a second planned for Abu Dhabi. Additionally, the Company encompasses MSG Networks, which operates regional sports and entertainment networks (MSG Network and MSG Sportsnet) and offers a direct‑to‑consumer streaming product, MSG+, delivering a wide range of live sports content and other programming. What Will You Do? Act as the primary point of contact for Tier 1 employee inquiries (phone, in‑person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently cascade Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators). Assist employees in processing absences and call offs, including sick time, jury duty, bereavement, or general call offs. Support employee staffing issues such as missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues, and other general questions. Support employee onboarding by facilitating the completion of new hire paperwork for on‑the‑spot hires, conducting I‑9 processing, and providing orientation and training support as assigned. Contribute to various HR functions, which may involve supporting licenses and certifications, training and development initiatives, and Time and Attendance related disciplinary actions. Partner with Coordinators and assigned ESC Leadership in all areas of day‑to‑day departmental orientation. Support the Employee Service Center office with assigned on‑site support and tasks essential for sustaining smooth business operations. What Do You Need to Succeed? Previous call center, HR or administrative (scheduling, payroll, employee services) support experience. Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and strong computer skills; experience with HRIS (e.g., Oracle) and case‑management software is a plus. Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large‑scale entertainment venue, and the ability to navigate calmly and effectively through interactions. Capable of managing employee situations in a highly sensitive, fast‑paced and dynamic environment, often handling high volumes of inquiries. Strong verbal and written communication skills, along with excellent organizational and time‑management skills, and exceptional attention to detail; a proactive approach to follow‑up tasks is required. Proficient problem‑solving, reasoning, motivation and organizational skills are essential. Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees. Provide exceptional experiences for our guests, partners, and team members, including adherence to appearance and presentation guidelines while on‑site. Special Requirements Must be available to work a flexible, on‑site schedule including days, nights, weekends, and holidays to support 24/7 operations and event‑based late evenings. Hourly Pay Range

$27 — $27 USD

EEO We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities for all applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination and consider requests for reasonable accommodations as required. #J-18808-Ljbffr Sphere Entertainment Co