Property Operations Associate

Property Operations Associate

Locale Hospitality is looking for a passionate and energetic individual to join our operations team at The Dylin by Locale, a 55-unit boutique apart-hotel in downtown Madison, WI. Reporting to the hotel GM, the Property Operations Associate will play a vital role in owning the outcome of the guest journey and overall satisfaction. You will be the face of The Dylin during the guest's stay, providing assistance and recommendations while addressing any concerns that arise. You will be knowledgeable of property operations and be an extension of the offsite Guest Experience team.

Founded in 2016, our journey began with a simple yet bold vision: to redefine hospitality management by marrying cutting-edge technology with apartment-style accommodations and personalized guest experiences. Through years of dedication and innovation, we've grown from our first managed property to a nationwide portfolio spanning diverse locations and unique hospitality experiences. Looking ahead, we're driven by a vision to set new standards in hotel management, creating value for our partners and unforgettable experiences for our guests.

We're an Austin-based hospitality company that designs and operates furnished apartments and apart-hotels for a new type of traveler. Our accommodations bridge the gap between hospitality and residential living, offering a unique, tech-forward experience that delivers exceptional value to our guests. Our units can be found in some of the country's most desirable neighborhoods.

Responsibilities

• Support hotel launch and pre-opening tasks
• Work a flexible schedule based on business demands and needs
• Coordinate and fulfill guest requests together with our remote Guest Experience team
• Support Housekeeping operations by assisting with linens and stripping rooms
• Manage guest supplies & linen inventory and ordering
• Inspect and stage units for guest arrivals; stock pre-arrival amenities
• Help maintain the overall cleanliness of the property
• Greet guests and VIPs from time to time
• Support the GM by filling gaps on daily operations tasks

Qualifications

• 1+ years of guest facing customer service
• Previous experience in hotels or property management preferred
• Tech forward with experience working in multiple systems
• Speak, read and write fluently in English; Spanish is a plus
• Critical thinking; you can find out of the box solutions to drive results
• Comfortable standing and/or walking at least 8 hours a day
• Be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

Salary: $18 - $20 per hour