General Manager

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POSITION: General Manager

DEPARTMENT: Administration


REPORTS TO: Regional Manager/Regional Vice President/Senior Vice President

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

This individual will have responsibility for the overall management, promotion, and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations at the Florence Center.

Essential Duties and Responsibilities

• Maintains active contact with the Client/Contract Administrator. Monitors compliance with all provisions of the services contract.
• Aggressively promotes the use of the facility to maximize its utilization.
• Negotiate lease agreements as determined necessary and in the best interests of the facility.
• Maintains relationship with all of client's companies, sponsors, and related staff.
• Negotiates contracts and agreements with event organizers, hosts, managers, and agents.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment/arena industry, community, and civic organizations to encourage continual and regular use of the facility.
• Coordinates facility involvement with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Conducts marketing, budgeting, and weekly staff meetings.
• Directs the development and administers the execution of operating and marketing financial plans and documents; to include operating revenue and expense budgets; capital expense plans and budgets.
• Provides for day-to-day operations; assuring the coordination of plans, programs, and events; conducts post-event operational and financial review and analysis.
• Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments, and individuals; assures and maintains the integrity of the facility and Legends Global in all forms of communication and personal contacts.
• Oversee and advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assures the administration of personnel and the operation of plants and facilities are conducted in accordance with applicable local, state, and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with Legends Global policies and procedures.
• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.
• Establishes and maintains effective working relationships with the tenants, employees, union representatives and the general public.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• A bachelor's degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.
• Must be a well-established leader and professional with a minimum of 5-7 years of experience in a senior management level position within a Convention Center.

Skills and Abilities

• Developed successful relationships with organizers of conventions, trade shows, and meeting planners, hotel general managers, Convention and Visitor's Bureaus, Chambers of Commerce, and various community interest groups is critical.
• Demonstrated entrepreneurial focus and commitment to the customer and the ability to instill this focus and commitment in all department personnel, in-house vendors, and support personnel.
• Demonstrated record in working in partnership with Convention and Visitor's Bureaus and the hotel and hospitality sectors to market the Convention Center to maximize economic impact on the community.
• Demonstrated record in working in partnership within the exposition, tradeshow, and meeting/convention industry.
• Ability to evaluate service delivery, organizational structures, and operating capability, as well as recommending innovative organizational changes.
• Effective written and verbal communication especially comfortable with public speaking.
• Experience in developing and managing the budgets of convention and exposition facilities.
• Additionally, possess superior interpersonal and communicative skills to provide professional expertise and guidance to enable the facility owner(s) and tourism officials to consider policy issues in an informed, anticipatory, and timely manner.
• Solid personnel management and labor relations skills.
• Be familiar with, and committed to, relevant goal setting (with accountable benchmarks) and strategic planning processes.
• Have a clear understanding and acceptance of the principles and relationships of municipal agencies and the ability to work effectively in an active policy-administrative-citizen-participative governmental process.
• Experience with capital plans, convention facility construction, bonds, and complex budgets.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site Florence Center, Florence, South Carolina

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal