Associate Account Manager - Pharma

Associate Account Manager

Redi.Health was founded in 2021 with the goal of providing patients with limiting chronic diseases the ability to better navigate and take control over their health. Redi's initial product provides a novel integration with pharmaceutical manufacturers that seamlessly connects patients with the brands that treat their condition(s). This fully digital experience creates the ability for manufacturers to provide frictionless and digital support to patients. Support ranges from financial assistance, to medication adherence and education material, and tailored tools that help manage certain conditions.

Position Overview

As an Associate Account Manager, you will support the Account Management team in managing our client relationships and delivering high-quality service and execution. This is a growth-oriented role designed for an early-career professional with 23 years of relevant experience who is eager to learn the business, develop strong client management skills, and ultimately grow into owning accounts. We are seeking a collaborative, organized, and curious team player who can assist across a range of account management activities. You will work closely with internal teams and external partners to support onboarding, reporting, and day-to-day coordination needs to ensure customer success.

Why Redi?

Become part of a mission to create a health platform for all. No disease or condition is the same and treatment can be more than just a pill and a glass of water. Redi strives to build a scalable healthcare approach that can be tailored to any patient, anywhere.

Immediate impact. You will be the owner and decision maker of your subject matter.

Own your 20 sq ft. You will be joining a lean but mighty team at the ground floor. You will be the face of Redi to customers throughout the life of their partnership, playing a crucial role in standing up, improving and evolving programs over time.

Join a team that values empathy and diversity. Redi.Health is an organization of active, passionate, and fun individuals that are diversely skilled and full of EQ.

What Will You Do?

Support client relationships: Help prepare client-facing materials, document client feedback, and respond to basic client requests while learning to develop strong relationships with pharmaceutical brands and their support partners.

Assist with program implementations: Partner with Account Managers and Senior Account Managers along with implementation teams to coordinate tasks, track deliverables, and help communicate key updates to clients during the onboarding process.

Help analyze and visualize performance data: Support in gathering and organizing data, generating reports, and building client-facing presentations that communicate program results.

Coordinate across internal teams: Collaborate with implementation, data, and product teams to keep client deliverables on track and ensure all stakeholders are informed.

Learn the account management function: Take initiative to understand client goals, program structure, and internal workflowswith the goal of growing into ownership of your own accounts over time.

What Characteristics and Skills Are We Looking For?

Client-Oriented: You enjoy working with people and are eager to grow your skills in managing professional relationships.

Organized and Detail-Oriented: You can manage multiple tasks and timelines and keep information clear and accurate.

Strong Communicator: You have excellent verbal and written communication skills and are comfortable drafting client emails, presentations, and notes. You consistently communicate with confidence.

Analytical Mindset: You are comfortable working with data in Excel or other tools and can spot trends and inconsistencies. You are intrigued by numbers and are interested in growing your skills to tell data-driven value stories to clients.

Growth Mindset: You are proactive, curious, and open to feedback as you continue developing your client-facing and strategic thinking skills.

Experience: 23 years of relevant experience in client services, account management, project coordination, or related roles. Experience in healthcare, pharma, or tech is a plus.

Willingness to travel occasionally (up to 10%) for client meetings or events.

Why Will You Love This Role?

You will have immediate impact from day one.

We are a young company and every single team member will have ownership and a say into how we build and scale the business.

Competitive salary and equity package.

Unlimited and flexible PTO. Extensive benefits package: Medical, Dental, and Vision insurance covered at 100% (For eligible employees).

Optional 401k match up to 4% (For eligible employees).

Paid maternity and paternity leave.

Open and transparent team culture and environment.

Consistent learning and mentorship opportunities.

Awesome office location and setup, inclusive of paid downtown parking and lunch.

Redi.Health Inc. is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.