US Graduate Program - Customer Success

Fospha is dedicated to building the world's most powerful measurement solution for online retail, pioneering privacy‑safe full‑funnel marketing measurement to empower leaders to make smarter decisions. Trusted by over 200 leading brands across three continents, Fospha manages $2.5 billion in annual ad spend. The Graduate Opportunity in our Centre of Excellence The Centre of Excellence is Fospha's early‑career programme designed to develop ambitious, high‑performing talent through focused training, hands‑on experience, and cross‑functional exposure. Starting in our customer team, you’ll gain foundational experience while preparing for future opportunities across the organisation. Hands‑on Exposure to Customers: Working directly with brands provides practical experience and deep product knowledge essential for future progression within the business. Cross‑Functional Exposure: Being customer focused offers unique opportunities to learn from and collaborate with every department in the business—many on a daily basis. Comprehensive Training: In addition to extensive on‑the‑job learning opportunities, you’ll receive broad and blended training covering essential topics such as Business Storytelling, Stakeholder Management, Market Research & Product and Data Management. Career Development: High performers have clear opportunities to quickly advance their careers at Fospha within the customer team and across departments. The Role Joining the team, you will be at the heart of the business delivering the best possible experience to our customers. Key responsibilities Support and learn from the Customer team on matters specific to Fospha customers. Project manage customer onboarding, ensuring quality for our customers. Become a go‑to expert in Marketing and Fospha products and provide training sessions to customers and ongoing support. Track customer health scores, creating mitigation plans for at‑risk customers to ensure they realise the full value Fospha can offer their brand. Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals. Build and manage key customer stakeholder relationships. Continually strive to provide the best customer service possible and exceed expectations. Iterate, experiment and share back with your team on what’s working to help us all keep improving. In addition to your core responsibilities, we expect you to be excited by the opportunity AI brings and find new ways of working utilizing our AI hub. What are we looking for? Curious, proactive individuals who are keen to learn and grow. Excellent verbal and written communication skills. Strong relationship‑building ability, both internally and externally. Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel. Organised and able to manage multiple priorities simultaneously. Passionate about customer success and solving problems for customers. Interest in emerging technologies and excited by the potential and opportunity AI brings. What can we offer you? Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC. Be exposed to the right mix of challenges and learning and development opportunities. Competitive salary + OTE. 14 days PTO + 11 federal public holidays. Your birthday off! Daily office snacks and treats! 401k. #J-18808-Ljbffr Fosphamarketing