Field Support Representative - Dealer

Field Support Representative Dealer Channel

The Field Support Representative Dealer Channel serves as a key field resource supporting Konica Minolta dealers and their customers through training, sales enablement, implementation support, and customer engagement. This role partners closely with dealer sales teams, end users, and internal subject matter experts to drive adoption of Konica Minolta products, software, and solutions. This role combines training expertise, project coordination, and customer-focused support to enhance dealer capabilities, improve customer outcomes, and contribute to revenue growth.

Responsibilities:

• Deliver product, software, workflow, and solution training to dealer personnel and end users through customized learning programs, demonstrations, and educational resources.
• Assess customer and dealer business needs and develop tailored training and enablement plans that support successful solution adoption and utilization.
• Partner with dealer sales teams to support sales enablement activities, including product demonstrations, customer presentations, new product launches, training events, and sales skills development.
• Coordinate customer onboarding, training, and implementation activities, including project planning, scheduling, communication, and follow-up to ensure a seamless customer experience.
• Serve as liaison between dealers, customers, and internal teams to manage project activities, communicate progress, recommend solutions, and drive successful outcomes.
• Develop and maintain training materials, sales support tools, and status reports that support dealer success and customer adoption.
• Track, document, and resolve customer engagements, action items, and project milestones, and update the organization on progress and next steps.
• Maintain expertise across Konica Minolta's hardware, software, services, and industry trends to effectively support dealers and customers.

Qualifications:

• Bachelor's degree or equivalent combination of education and relevant experience.
• 2+ years of experience in training, sales support, customer success, project coordination, dealer support, or the office technology/document imaging industry.
• Experience delivering customer, technical, or sales training preferred.
• Experience supporting technology, software, hardware, or solution implementations preferred.
• Formal project management training and/or experience is a plus.
• Strong presentation, facilitation, and training delivery skills.
• Strong organizational, project coordination, and time management capabilities.
• Self-motivated with the ability to work independently and manage multiple priorities.
• Customer-focused with a commitment to delivering exceptional experiences.
• Ability to influence and collaborate across cross-functional teams.
• Professional, adaptable, and confident in both group and one-on-one interactions.

Travel Requirements:

Approximately 70% travel within the assigned territory.