Sales and Guest Experience Associate

Are you a natural at sales, passionate about beauty and fashion, and driven by the thrill of creating remarkable experiences? If you love converting conversations into results and thrive in a high-touch, luxury salon environment, we want you at Lola Hair Studio. We’re searching for a Guest Care Associate with a strong sales background, ready to bring concierge‑level hospitality and a strategic approach to growing our business through service, product, and experience‑based sales. Why You’ll Thrive with Us Sell in Style – Use your sales expertise to connect clients with the perfect services and home care, all while surrounded by beauty, creativity, and inspiration. A Front‑Row Seat to Fashion & Beauty – Be immersed in one of the most dynamic industries while contributing directly to our success. High‑Energy, Team‑Centric Culture – We’re known for our vibrant atmosphere and supportive environment. Growth‑Minded & Goal‑Oriented – Your success is our success. We provide mentorship, performance incentives, and clear growth pathways. Perks You’ll Love – Flexible scheduling, complimentary hair services, exclusive discounts, and professional development are just the beginning. What You’ll Do Be a Brand Ambassador – You’re the first and last impression. Greet every guest with warmth, ensure they feel seen, heard, and valued—and guide them through a seamless experience. Drive Sales Through Service – Confidently recommend services, rebooking options, and products based on client needs and goals. Upsell and cross‑sell with intention and authenticity. Manage the Front Line – Schedule appointments, handle check‑ins and check‑outs, and own daily operations with precision and efficiency. Track and Achieve Goals – Monitor salon KPIs, contribute to team performance metrics, and celebrate wins. Maintain a Luxury Environment – Ensure the space reflects our high standards—clean, organized, and welcoming. Collaborate with the Team – Support stylists, anticipate needs, and keep the guest flow smooth and joyful. Who You Are Sales‑Savvy & Driven – You have proven sales skills and a passion for achieving goals while building meaningful client relationships. Naturally Charismatic – Your warm, engaging personality makes you magnetic to guests and teammates alike. Detail‑Oriented & Proactive – You anticipate what’s needed before being asked and take pride in getting things done right. Confident Multitasker – You handle people, systems, and salon tasks simultaneously—with grace. Stylish & Beauty‑Inspired – You stay current with trends and love being part of a space that empowers confidence and creativity. Bonus if you have experience in luxury retail, hospitality, or salon/spa environments with a track record of meeting or exceeding sales targets. Perks & Compensation $17–18/hour + Sales‑Driven Bonuses – Quarterly incentives tied to team and individual performance. Training & Coaching – On‑site training and mentorship to sharpen your sales and service skills. Aflac Insurance Options – Your wellness matters to us. Complimentary Hair Services – Look and feel your best, always. Flexible Scheduling – Part‑time or full‑time options available (20–40 hours/week). Location – On‑site in beautiful Cambridge, MA. This Role Is for You If... You’re someone who sees every guest as an opportunity—to connect, to sell, and to leave a lasting impression. You’re not just a people person; you’re a sales‑driven professional who wants to work somewhere where beauty, business, and joy intersect. Apply now and bring your sales talents into a space that celebrates excellence, creativity, and growth. Job Type: Part‑time Benefits: Employee discount Paid time off #J-18808-Ljbffr Lola Hair Studio