HOSPITAL REGISTRATION REPRESENTATIVE - PATIENT ACCESS

Hospital Registration Representative - Patient Access

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS ST. LUKE'S HOSPITAL in Duluth, MN is seeking a HOSPITAL REGISTRATION REPRESENTATIVE to join our PATIENT ACCESS-REGISTRATION team!

Salary Range: $17.87 - $25.91 Hourly Schedule/Hours: VARIED (ALL) SHIFTS, 8 hours Weekend Requirement: Every Other Weekend FTE: FULL TIME, 1.0 FTE or 80 Hours Biweekly

The Hospital Registration Representative is responsible for providing support to facilitate patient access into the St. Luke's Hospital system by performing the pre-registration, registration and insurance verification functions. All communications are conducted in a manner consistent with positive patient relations and to protect the fiscal interest of the organization. All Hospital Registration Representatives may be scheduled for all shift rotations.

MINIMUM QUALIFICATIONS

• Education: High School Graduate or equivalent.
• Experience: N/A
• Licensure/Certification/Registration: N/A

PREFERRED QUALIFICATIONS

• Education: N/A
• Experience: Medical or health insurance office experience.
• Licensure/Certification/Registration: N/A

KNOWLEDGE, SKILLS AND ABILITIES

Computer skills in Microsoft word, Outlook and Excel. Customer service skills. Ability to organize and service large volumes of information. Excellent follow through abilities to determine complete and accurate patient billing information. Communication activities promoting positive patient relations and prompt reimbursement. Ability to problem solve.

• READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• WRITING - Basic: Ability to write simple correspondence.
• SPEAKING - Basic: Ability to speak simple sentences.
• MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND ENVIRONMENT

PHYSICAL DEMANDS

• Prolonged, extensive or considerable standing/walking and pushing of cart.
• Ability to talk, hear, sit, stand, walk, and reach for a period of eight (8) hours.
• Stand - Frequently 1/3 to 2/3 (2.5-5.5 hours)
• Walk - Frequently 1/3 to 2/3 (2.5-5.5 hours)
• Sit - Continuously Over 2/3 (5.5 - 8 hours)
• Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)
• Reach with hands and arms - Frequently 1/3 to 2/3 (2.5-5.5 hours)
• Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
• Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
• Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)

LIFTING REQUIREMENTS

• Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
• Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

WORK ENVIRONMENT

Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

WORKING CONDITIONS

Typical office environment with frequent visits to patients at bedside.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• Time away from work accrual.
• Retirement plans available.
• Wellness program for employees and their families.

Aspirus St. Luke's in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke's is also known for its excellence in orthopedics, cancer care, and women's and children's health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities.

Our Mission : We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.