Telecom Systems Support Engineer (Level 2/3)/ Plainview, NY

Telecom Systems Support Engineer (Level 2/3)

Linux | AWS | Telecommunications Platforms

Remote

6-Month Contract-to-Hire

$32–$35 per hour

About the Company:

Our client is a well-established and growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the nation’s largest service providers.

Known for operational excellence and a strong client-first culture, they deliver mission-critical platforms that power modern communications.

They are currently seeking a  Telecom Systems Support Engineer for a 6-month contract-to-hire opportunity.  This role offers flexibility and may be worked onsite in Plainview, NY, or fully remote.

The Opportunity:

This is more than a ticket-queue support role. As a  Level 2/3 Telecom Systems Support Engineer , you will serve as a key escalation point for live production systems powering real-world communications infrastructure.

You will troubleshoot complex incidents across operating system, network, application, and database layers — owning issues through full resolution.

If you thrive in high-stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look.

What You’ll Do:

Production Support & Incident Resolution

• Investigate and resolve escalated incidents on telecom platforms serving enterprise clients
  
• Analyze logs and diagnose service failures
  
• Troubleshoot across OS, network, application, and database layers
  
• Restore stability in live production environments
  
• Participate in an on-call rotation
  

Platform & Systems Operations

• Support legacy platforms during end-of-life transition
  
• Assist with stabilization and support of next-generation systems
  
• Perform system health monitoring
  
• Proactively identify and resolve issues
  
• Manage workflows and tickets through Jira
  

Linux & Cloud Infrastructure

• Administer and troubleshoot RHEL/CentOS environments
  
• Support systems hosted in AWS (GCP acceptable)
  
• Write and execute Bash or Python scripts for diagnostics and operational tasks
  
• Maintain and support cloud-hosted telecom workloads
  

What You Bring:

• 4–7+ years of Linux administration experience in production environments
  
• Strong troubleshooting skills across infrastructure layers
  
• Experience supporting live production systems
  
• Familiarity with AWS or GCP
  
• Basic scripting skills (Bash or Python)
  
• Solid networking fundamentals (TCP/IP, DNS)
  
• Experience working with Jira (preferred)
  

Bonus / Extra Credit:

While not required, we are especially interested in candidates with exposure to container technologies, including:

• Docker and/or OpenShift
  
• Experience creating or deploying containers
  
• Supporting containerized workloads in production or non-production environments
  
• Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar)
  

If you have worked with containers in any capacity — even supporting deployments or troubleshooting containerized services — we would love to hear about your experience.