Case Manager

Special Service for Groups

Title: Case Manager
Division: HOPICS
Pay Range: TBD
Supervisor: Program Manager
FLSA: Non-Exempt/ Full Time
Revised: 9.17.19

Summary

Under the direction and supervision of the Program Manager, the Intensive Case Management Services (ICMS) Case Manager will be responsible for providing intensive case management services for clients (homeless/chronically homeless) receiving services under the Department of Health Services Housing for Health program. This position will have the overall responsibility for the following job functions:

Essential Functions

• Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS.
• Obtaining and maintaining a working knowledge of all HOPICS programs and their eligibility criteria.
• Critical thinking.
• Identify and report all hindrances to client success.
• Attend all program, department, and funding specific meetings and training as required or needed.
• Attend division-wide meetings and training as needed or required.
• Ability to understand and carry out oral and written directions.
• Responsible for providing intensive case management to a caseload of 20 clients.
• Provide a range of supportive services (service planning; housing and rental assistance, housing search and location, linkages to health, mental health, substance use disorder services, and legal services, benefits establishment, transportation, basic needs (food, clothing, hygiene), crisis management, eviction prevention, life skills etc.) transitioning from homelessness to permanent housing.
• Structure individual service plan to client’s need (including what steps are needed to achieve client goals).
• Conduct outreach to potential HFH recipients.
• Must link all HFH clients to the SPA 6 CES system.
• Screen all cases using the VI-SPDAT.
• Conduct a new psychosocial using an Addictive Severity Index tool every 3 months.
• Update individual service plan no less than 1x every 3 months (maybe sooner depending on how soon the goals are accomplished).
• Must meet with client’s face-to-face no less than once a month.
• Must conduct 90% of all services in the field 10% in the office.
• Monitor and follow up with clients on an ongoing basis (throughout the life of the HFH subsidy).
• Educate clients on tenants’ rights and responsibilities.
• Collaborate effectively with all DHS staff, HACLA, LACDA and Brilliant Corners.
• Work with property management staff to address issues as they arise.
• Assess client satisfaction on a continual basis.
• Understand and accurately articulate the HUD definition of homelessness and chronically homeless.
• Understand and be able to articulate services provided through the SPA 6 CES.
• Administer the VI-SPDAT.
• Facilitate internal referrals and/or appointments within HOPICS and coordinate services with other HOPICS programs.
• Coordinate with project-approved treatment providers as identified in Service Planning Area 6 as needed.
• Some evenings and weekends are required.
• Perform any other appropriate responsibilities as assigned by the ICMS Program Manager.
• Maintain accurate files/records on activities, client services in compliance with HIPAA, CFR 42 and other funding requirements for auditing purposes.
• Attend meetings associated with other projects as assigned by ICMS Program Manager for Community Services.
• Maintain appropriate boundaries with staff, clients and community partners.
• Adhere to SSG’s Code of Ethics and HOPICS’ Core Values.
• Represent the Agency in a professional manner at meetings and community events.
• Responsible for coordinating transportation for participants using Agency van as needed.
• Provide benefits counseling and support to secure public and private benefits.

Secondary Functions

• Responsible for coordinating transportation for participants using the Agency van as needed.
• Good knowledge and understanding of assigned programs.
• Thorough knowledge of the Housing First model.
• Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community.
• Excellent verbal and written skills.
• Working knowledge of Microsoft Suite, computer literacy and willingness to learn other applications.

Minimum Qualifications – Knowledge, Skills and Abilities Required

• Bachelor’s degree from an accredited university OR.
• Two years’ experience working in the social service field.
• If in recovery, a minimum of three (3) years of being drug and alcohol-free is MANDATORY.
• Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Verification of Employment Eligibility and Background Clearance.
• Ability to communicate effectively, both written and orally.
• Valid driver’s license and reliable transportation.
• Current proof of Auto Insurance required.
• TB test required (Not more than (3) months prior to or (7) days after date of hire and renewal annually thereafter.
• CPR and First Aid Certification are required within 30 days of employment with the company.
• Basic computer word processing skills required.
• Ability to understand and carry out oral and written direction.
• Working knowledge of Excel, HMIS, and other database programs is desirable.
• Knowledge of various community based treatment providers is desirable.

Mandatory Covid19 Vaccination Requirement

Supervisory Responsibilities: This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

• The environment for this position is office and field-based.
• Must be able to work in an environment with many priorities, busy, and fast-paced.
• Must be able to problem-solve, adapt to changes that are unpredictable.
• Must be able to work with highly aggressive clients.
• Must be able to work in various shelters environments.
• Exposed to highly aggressive clients: must communicate too many sources including courts and outside community agencies: sometimes noisy, loud and disruptive clients.

Additional Requirements

• Computer literate, with basic knowledge of Microsoft Office Word, as well as a high level of initiative in keeping current with technological change.
• Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner.
• Dependable, able to work under pressure; receptive to change, willing to learn, cooperative approach to problem-solving.
• Ability to establish and maintain effective working relationship with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural background; good diplomatic skills.
• Knowledge of various community based treatment providers is desirable.
• Good basic clerical skills, including typing, ability to proofread own work, good grammar, and spelling.
• Flexible team player.
• Excellent attention to detail.
• Ability to work independently and seek supervision when appropriate.
• Ability to set boundaries, resolve conflict, and de-escalate issues.
• Must be able to work nontraditional work schedules as needed.

Language Skills

• Ability to read and interpret general business correspondence, policies, and procedures, referral information, financial information, financial documentation, applicable government regulations.
• Ability to write case notes, uncomplicated reports, instructions, and procedures.
• Ability to present information effectively and respond to question from patients, staff referral sources and the general public.

Mathematical Skills and Reasoning Ability

• Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited.
• Ability to interpret a variety of instructions furnished in written, oral, schedule, or diagram format
• Basic math skills.

Physical Requirements

• In the course of performing this job, the incumbent typically spends time sitting, standing, walking, speaking, thinking, listening, and carrying (20lbs).
• Must sit at computer for data entry and reports: sometimes spend time driving and walking and carrying equipment/files/charts, assisting client with moving their personal belongings, speak to staff and outside agencies in public meetings and provider meetings and represent the agency in a professional and positive manner

Mental Requirements

• Uncontrollable changes in priorities/work schedules related to other people beyond giving and receiving instructions; and exposure to inappropriate behavior and language of others.
• Must be able to handle any/all of the following: interruptions, changes in priorities/work schedules; be able to process information, think, and conceptualize.
• Perform simple, repetitive, complex or varied tasks.
• Comprehend and follow instructions; maintain work pace appropriate to given workload; relate to other people beyond giving and receiving instructions.
• Effectively influence people on a consistent basis.
• Make generalizations, evaluations or decisions without immediate supervision.
• Accept and carry out responsibility for direction, control, and planning.
• Communicate information to callers.
• Research material to answer caller's questions.
• Respond cheerfully to callers.

Equipment Used

• Computer, photocopier, fax machine, phone and use of program vehicle.
• Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer.