E-Commerce Operations Specialist
Tailored Management
E-Commerce Operations Specialist
420 5th Av, New York, New York 10018 (Remote or Hybrid / Must Be Able to Work Onsite 3 Days Per Week)
$ 49/hr on W2(Paid Weekly)
40 hours per week, Standard Business Hours
5 months of contract
Oct 2026
Specific Skills Needed
- Order Flow & Exception Troubleshooting: Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors).
- ERP / Order Management Systems: Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
- Ticketing & Bug Logging: Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
- Data Analysis & Reporting: Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
- Cross-Functional Communication: Experience handling direct escalations from Customer Service and providing fast, structured solutions.
Top 3-5 Desirable Attributes/Qualifications
- E-Commerce Web & UAT Testing: Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches.
- Retail/Optical/E-Commerce Background: Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
- Self-Starter / High Agility: Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks.
- Familiarity with WMS & Logistics: Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking.
- 24+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis
Vacancy posted 1 day ago
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