Senior Associate, Associate & Partner Pipeline Management - CI&I

Overview Community Impact and Investment (CI&I) is leading a multi-year transformation to align business strategy with social impact. We are seeking a Senior Associate to join the Social Impact Volunteerism (SIV) team, which designs and executes volunteer programs connecting Capital One associates with nonprofits, small businesses, and Community Development Financial Institutions (CDFIs). Responsibilities Strategic Planning & Insights – Establish and continuously improve scalable pipeline processes for SIV programs; lead the insights strategy to evaluate customer experience (CX) and effectiveness of pipeline management; use customer journey mapping to optimize the end‑to‑end SIV experience for associates and partners. Partner Pipeline Sourcing & Market Engagement – Lead end‑to‑end partner sourcing and vetting; build a portfolio of nonprofit, CDFI, and small‑business partners aligned to SIV priorities; co‑create and execute a localized, data‑informed partner cultivation strategy with the Market Engagement team; develop partner UX and retention frameworks to maximize long‑term relationship health. Associate Pipeline & Experience Optimization – Partner with Associate Activation teams and Lines of Business to increase associate awareness of SIV programs and drive volunteer inflow; optimize cross‑program matching architecture to connect associate skills and interests with program and partner needs; oversee employee engagement and retention metrics to identify friction points in the volunteer journey and improve satisfaction. Who We’re Looking For Impact‑driven and passionate about making a difference. Excellent collaborator with a proven track record of building solutions across teams. Customer‑focused, comfortable with challenging decisions and holding partners accountable. Relationship architect who builds trust and shared value between corporate teams and external partners. Process oriented; skilled at streamlining, documenting, and creating new processes. Innovative problem‑solver with a bias toward action, willing to experiment and overcome obstacles. Qualifications Basic Bachelor’s Degree or military experience. At least 2 years of experience in project, program, or process management. At least 1 year of experience in customer experience and human‑centered design. Preferred 3+ years of project management experience. 1+ year of experience in Pro Bono or Social Impact programming. 1+ year of experience working for a for‑profit company. 1+ year of community organizing, nonprofit, or political experience. Salaries and Benefits Richmond, VA: $87,700 – $100,100; McLean, VA: $96,500 – $110,100. Eligible for performance‑based incentive compensation. Comprehensive benefits support well‑being. For full details, refer to the Capital One Careers website. Equal Opportunity Employment Capital One is an equal‑opportunity employer (EOE, including disability/vet), committed to non‑discrimination. We promote a drug‑free workplace and consider qualified applicants with a criminal history in accordance with applicable laws. #J-18808-Ljbffr Capital One