Desktop Support Technician

Desktop Support TechnicianLocation: Tampa, Florida (In Person) Organization: Tampa Family Health Centers (TFHC)At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care.Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community.Position SummaryWe are seeking a Desktop Support Technician I to provide technical support across our health centers. This role is responsible for troubleshooting hardware and software issues, supporting end users, and ensuring systems run efficiently in a fast-paced healthcare environment.Essential ResponsibilitiesInstall, configure, and maintain desktops, laptops, phones, and printersTroubleshoot hardware, software, and network issuesSupport IT connectivity for medical devicesManage user accounts, passwords, and system accessRespond to help desk tickets and provide timely follow-upCoordinate with vendors for technical supportTravel to local sites for equipment setup and supportEnsure compliance with HIPAA and TFHC policiesQualificationsAssociate degree in IT or related field, or equivalent experienceMinimum 2 years of desktop support experienceValid driver's license and reliable transportationCertifications (CompTIA, Microsoft) preferredSkills & AbilitiesStrong troubleshooting and problem-solving skillsExperience with Windows and Mac systemsAbility to communicate technical information clearlyStrong organization and multitasking abilityCustomer-focused and team-orientedBenefits & RewardsTFHC offers a comprehensive benefits package designed to support your well-being and professional growth:Medical, Dental, and Vision InsuranceLife and Disability Insurance offeringsGenerous PTO and 7 paid company holidays401(k) program with employer contribution after one yearCompetitive compensation with leadership growth opportunitiesPet insuranceEmployee Assistance Program (EAP)Employee discount programsMany additional benefit offeringsJoin UsJoin a mission-driven team where your work directly supports patient care and community health.Please note that the employee's initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee's assigned work location.Monday - Friday 8:00AM - 5:00PM