Gaming Attendant

Gaming Attendant

Responsible for servicing and building relationships with the guest, paying hand-pay jackpots, and performing minor repairs on HHR machines.

Essential duties and responsibilities include ensuring that all department paperwork and data entry is completed and entered correctly. These include jackpot slips, appropriate tax documents, guest claim forms. Team member must ensure that all forms have the required signatures. Maintains the electronic components, systems, and peripherals of HHR machines; performs preventative maintenance on HHR Machines during down time. Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations. Has knowledge of all HHR machines on the gaming floor and can determine proper payouts. Protects company assets by adhering to company policies and all state and regulatory compliance including Internal Controls Policies and Procedures, The Responsible Gaming Plan and Title 31. Ensures gaming devices are operating properly; promptly calls for technical or supervisory assistance when necessary. Promotes player card usage on the gaming floor. Maintain paper levels in all terminals for optimal play. Must be able to read gaming floor glass and pay table information and be able to recall vital game histories. Notifies shift supervisor of irregularities in guests' play. Ensures that all HHR machines are functioning properly and are available for play of guests. Knowledgeable of all basic Virginia Racing Commission rules and regulations. Maintains knowledge of company policies to ensure adherence to all safety protocols and procedures. Performs other related duties as assigned.

Required skills and abilities include excellent verbal and written communication skills. Excellent guest service skills in a high-volume environment, preferred. Knowledge of gaming operations, rules, and regulations, preferred. Education and experience include high school diploma or equivalent. Six (6) months experience in a related field, preferred. Other combinations of education and experience may be considered. Must obtain and maintain a valid racing license.

Physical requirements and working conditions include standing and walking the duration of the shift. While performing the duties of this job, the team member is frequently required to stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear. The team member may be required to lift up to 50 pounds. The team member may be required to work long hours, including nights, weekends, and holidays. The noise level in the work environment is usually moderate to loud. The work environment may vary in levels of crowds, noise, flashing lights, and secondhand smoke, depending on the assigned station and guest volume. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.