Client Success Coordinator

Customer Care Coordinator

Client Success is a multidisciplinary function that works cross functionally to help ensure the best possible customer experience for Versiti hospital partners. Under the direction of the Senior Manager, Client Success, the Customer Care Coordinator supports and executes key customer processes including Business Reviews, fee schedules and fee lifts, customer onboarding and maintenance, reporting, Salesforce support, and cross functional operational coordination. This position works across service lines and with internal stakeholders to support consistent, accurate, and timely execution of customer processes and commitments. The Customer Care Coordinator will help Versiti:

- Provide a consistent, high quality customer experience across Versiti service lines

- Support effective execution of Business Reviews, fee schedules and fee lifts, onboarding, reporting, and customer maintenance

- Coordinate customer needs and service issues with the appropriate internal teams and support timely follow through

- Ensure accuracy of customer data, fees, setup, and applicable reporting

- Strengthen cross functional coordination and continuity across customer processes

- Enable Client Success and other customer facing teams to focus on customer relationships, retention, and growth

Responsibilities:

• Fee Schedule and Fee Lift Support
• Data and Business Review Support
• Customer Maintenance and Onboarding Support
• Customer Care and Cross Functional Support
• General Responsibilities

Qualifications:

• Education
• Experience
• Knowledge, Skills and Abilities
• Licenses and Certifications
• Tools and Technology

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