Cash Management Manager

Responsible for administering the credit union’s cash management services for business members. Provides expertise in commercial online banking, ACH origination, wire transfers, remote deposit capture, and fraud prevention solutions while ensuring operational efficiency, regulatory compliance, risk mitigation, exceptional member service, and the growth of business relationships and deposits.

Key Responsibilities

• Administer and support cash management products and services, including ACH origination, wire transfers, remote deposit capture (RDC), positive pay, and commercial online banking.
• Coordinate the onboarding, implementation, maintenance, and termination of cash management services for business members.
• Provide exceptional service and technical support to business members and internal staff regarding cash management products, systems, and services.
• Process and review cash management requests, ensuring accuracy, completeness, and compliance with established procedures.
• Monitor daily cash management activities and investigate, resolve, and document operational issues and member inquiries.
• Establish and maintain user access, entitlements, account permissions, and security controls for business online banking platforms.
• Assist in identifying and mitigating fraud risk through the administration of fraud prevention services, account monitoring, and adherence to security protocols.
• Ensure compliance with applicable regulations, NACHA Operating Rules, Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, and credit union policies, guidelines and procedures.
• Maintain accurate records, agreements, service documentation, and audit trials for all cash management services.
• Conduct quality control reviews and participate in audits and examinations as required.
• Collaborate with commercial lending, branch operations, and other departments to support business member relationships and growth.
• Identify opportunities to expand cash management services and enhance member relationships through consultative support and product recommendations.
• Assist with product enhancements, system upgrades, testing, training, and implementation of new services.
• Prepare reports and perform other duties as assigned to support the operational and strategic objectives of the credit union.
• Perform other duties as assigned.

Job Skills

• Product and Technical Knowledge
• Microsoft Office 365 applications
• Training Others
• Banking Regulations
• Banking Systems
• Online Banking
• Consultation
• Fraud Risk Assessment
• Ability to assist branch staff regarding cash management issues and questions
• Able to work both independently and cohesively with people, fostering a team environment
• Able to accurately process high-volume transactions while maintaining attention to detail

Competencies

• Member Focus
• Collaborating with Others
• Fostering Communication
• Quality Focus
• Problem Solving
• Digital Literacy
• Analytical Thinking
• Agility
• Attention to Detail
• Decision Making
• Planning and Organizing
• Auditing

Qualifications

• Five to ten years of demonstrated proficiency with Cash Management and Online banking platforms.
• Demonstrated ability to deliver value driven service to the business member.
• Demonstrated operational management skills, including supervising staff and other services.
• Working knowledge of core banking systems and account maintenance functions.
• Experience with electronic payment systems, user administration, security entitlements, and fraud monitoring tools.

Preferred Qualifications

• Lending experience preferred but not required
• Demonstrated ability to support ACH, wire transfer, business online banking and cash management services preferred
• Business bachelor’s degree or related field preferred or practical work experience in similar field

Minimum Physical Requirements and Working Conditions

• Sitting for prolonged periods at a desk working on a computer or phone.
• Meetings with members, prospective members, credit union staff, and member's representatives.
• Walking on occasion for less than 1 hour per day.
• Reaching, bending, twisting, turning on occasion.
• Lifting, pulling, pushing, and carrying up to 30 pounds on occasion.
• We'll make reasonable accommodations for qualified applicants and employees with disabilities.

Benefits and Pay

The expected pay for the Cash Management Manager position is $83,679.96 to $110,000.02 per year.

This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time and our pay it forward program. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Make a difference one life at a time!