Client Service Associate

About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team‑based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our 140+ offices nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, visit Client Service Associate – Lacey, WA This on‑site position is a vital part of our team, responsible for providing exceptional service and support to clients, external partners, and internal advisors. The role offers opportunities for growth and team leadership. Hourly rate ranges from $30.00 to $35.00 per hour, depending on experience. Primary Job Functions New Client Onboarding Ensure accurate completion of prospect and new client documentation and set up Follow up on fund transfers from surrendering companies Maintain the Salesforce CRM database and client files, including filing, copies, and data entry Research and resolve issues with the Broker/Dealer, WEG Operations, and vendors Record incoming assets to the appropriate tracking tools Client Relationship Management Engage with clients to understand their history and financial needs Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs) Communicate with clients to clarify requests and determine next steps, including resolving issues or coordinating with advisors Facilitate communication with clients’ tax or legal counsel as needed, including death claim processing Client Review Preparation Gather client data and prepare materials for meetings and reviews Conduct tax research (such as 1099s) and complete review follow‑up actions Industry, Product, and Company Knowledge Apply knowledge of WEG’s Suitability Guidelines, operational processes, and sales model Maintain a working proficiency with financial products such as annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices Attend client service training, company educational events, and vendor presentations as needed Team and Corporate Support Assist advisor team operations with process improvements Complete operational projects to support enhancements and changes Share process and sales updates with the team Mentor and train Client Service Associates (CSAs) Manage vendor relationships in accordance with service level agreements All other duties as assigned Education & Qualifications Bachelor’s degree (or equivalent experience) in business, finance, economics, or a related field Customer service training, knowledge, or experience Ability and interest to learn financial concepts and products Ability to work with deadlines, be flexible under pressure, and prioritize work Ability to work as a team member Ability to learn WEG’s sales model, processes, and procedures Strong attention to detail Effective problem‑solving skills Superior verbal and written communication skills Proficiency with Microsoft Office Suite or related software Familiarity with Salesforce and Support Org functionality Experience with Workday preferred Compensation Hourly rate ranges from $30.00 to $35.00 per hour, depending on experience. Based on state pay‑transparency laws, the salary grade for this level is $42,500 – $63,750. The Client Service Associate role is compensated through a combination of base salary and variable pay, with total compensation aligned to performance metrics and company goals. WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost‑of‑living and demand for the role in the applicable market. Benefits Training and professional development Medical, dental and vision coverage (available to full‑time employees and their families) Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses Life and AD&D insurance – employer paid and voluntary options Short‑term and long‑term disability, workers’ compensation – employer paid 401(k) with match and profit sharing Wellness programs and resources Voluntary benefits, including pet insurance Paid time off (PTO): 18 days annually, accruing to 25 days after four years of service Paid holidays: 12 per year (10 predetermined and 2 floating days) Paid parental leave and paid caregiver leave (caregiver leave available after six months of tenure) Reimbursement for tuition, licensing, and other credentials (available after meeting service requirements) Equal Opportunity Employer Equal Opportunity Employer, including disabled and veterans. This organization participates in E‑Verify. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws. Accommodation Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at View phone number on click.appcast.io. #J-18808-Ljbffr Wealth Enhancement Group, LLC