Customer Service Coordinator

Customer Service Coordinator

Job Category: Customer Service

Location: Hayward, CA

Schedule: Monday-Friday (8:00 AM-5:00 PM)

Compensation: $18.00-$20.00 per hour

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

About the Role: As a Customer Service Coordinator, you'll be the first point of contact for Whirlpool customers and installers managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you'll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, Whirlpool, and CRST's internal teams. From performance tracking to problem resolution, you'll help deliver on CRST's promise of safe, reliable, and responsive service.

What You'll Do:

• Answer inbound calls from Whirlpool customers and provide timely information and support
• Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders
• Receive warm leads and process product sales quickly and accurately
• Record, track, and escalate issues to Whirlpool and CRST managers when necessary
• Manage service orders, upload documentation, and update Whirlpool's systems with accurate information
• Track installer escalations and provide updates to supervisors and managers
• Perform daily tasks including inventory scans, service order updates, and paperwork completion
• Answer and resolve Whirlpool escalations within SLA timelines
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution

What Great Looks Like:

• Calm under pressure and able to manage multiple Whirlpool customer needs at once
• Clear, empathetic communicator who listens and responds effectively
• Detail-oriented with strong follow-through on documentation and service updates
• Positive, team-first attitude with a focus on solutions
• Driven to meet Whirlpool's service-level expectations and customer satisfaction goals

Qualifications:

Required:

• High school diploma or GED
• Proven experience in logistics customer service (transportation, distribution, or related industry)
• Strong communication skills, verbal and written
• Proficiency in data entry and customer management systems

Preferred:

• Experience supporting a large national client (e.g., Whirlpool or similar) in logistics or service coordination
• Skilled in handling escalations and conflict resolution in high-pressure environments

Why CRST? For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies like Whirlpool, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values: Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.