Customer Service Rep I

divh2Customer Service Representative I/h2pCSR I is responsible for meeting company and customer requirements by coordinating and communicating customer requirements to the rest of the organization. This position provides customer advocacy while trouble-shooting, problem solving and acting as liaison for our customers with various departments./ppstrongEssential Functions/strong/pulliManage customer orders from placement to delivery through multiple channels including phone, e-mail and internet./liliCheck inventory for open orders and work with the production team to satisfy customers required delivery dates./liliManage customer expectations to ensure satisfaction by clearly communicating our commitments such as delivery dates, problem resolution and order status details./liliWork with specified logistics companies to arrange transportation coverage for orders as necessary./liliFollow up with 3rd party logistics to ensure accurate entry of freight costs into Datacor for prepaid/prepaid add shipments./liliProvide high quality of service through efficient use of technology relative to customer activity./liliDouble check orders as integral part of order entry process./li/ulpstrongSkill Requirements/strong/pulliExcellent written and oral communication skills along with the ability to work in a team environment./liliExcellent organizational and planning skills ability to multi-task effectively./liliPC and MS Office proficiency required./liliISO and Datacor experience desirable./li/ulpstrongEducation/Experience Requirements/strong/pulliHigh School Diploma required. AS or BS in business or marketing a plus./liliMinimum 2 years customer service experience, inside sales, logistics or related functions (preferably in manufacturing)./li/ulpstrongPhysical Demands/Working Conditions/strong/ppThis position requires prolonged sitting at a desk and working on a computer. Some bending, stooping, and stretching. It requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Occasionally requires lifting papers or boxes up to 15 pounds. Work is performed in an office environment. Work may be stressful at times./p/div