IR Clinic Call Center Specialist - Per Diem

IR Clinic Call Center Specialist - Per Diem Reporting to the Interventional Radiology Procedural Supervisor and under the supervision of the Interventional Radiology Clinic Supervisor, the Interventional Radiology Scheduler is primarily responsible for coordinating and scheduling interventional radiology clinic appointments, and procedures for multiple physicians and advanced practice providers at UCSD Hillcrest and Jacobs Medical Centers. This role manages all procedural scheduling activities within the Epic system, including Optime and Radiant, screens patients using medical terminology and procedural requirements, and serves as a liaison between internal and external clinical teams to ensure efficient and accurate coordination of care. The position also answers and manages multiple telephone lines, provides exceptional customer service, completes patient registration, bulk registrations as needed, insurance verification and authorization, and maintains referral databases and scheduling metrics. Clinic support functions, including front desk coverage and assistance with referrals, registration, and other operational needs, are provided as needed to support overall clinic workflow. The role requires strict adherence to scheduling protocols, telephone scripting, and departmental policies, strong organizational skills, and the ability to manage multiple priorities in a fast-paced clinical environment while contributing to a collaborative team culture. Payroll Title: HOSP AST 3 PD Department: Faculty Practice Radiology Hiring Pay Scale $34.64 / Hour Worksite: Jacobs Medical Center Appointment Type: Per Diem Appointment Percent: 20% Union: EX Contract Total Openings: 1 Work Schedule: Days, 8 Hour Shifts, Monday - Friday Filing Deadline: Wed 5/27/2026 UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. Minimum Qualifications: Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience. Previous experience in a call center and/or customer service environment. Epic Cadence scheduling experience or similar function. Knowledge of third-party payors including federal, state and private health plans. Must be able to work various hours and locations based on business needs. Proven ability to handle multi-line incoming customer calls, schedule appointments, and perform online registration. Must have excellent customer service skills Preferred Qualifications: Data entry experience. Bilingual English/Spanish. Special Conditions: Must be able to work various hours and locations based on business needs. Must be able to work overtime as required. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $72,328 - $72,328 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $34.64 - $34.64 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team! Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached. To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. For the University of California's Anti-Discrimination Policy, please visit: UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information. 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