Patient Service Representative

PSR II Float The PSR II Float provides front office and scheduling support across multiple Occupational Therapy clinic locations, including the Milliken Hand Clinics and Community Practice (CP). This position supports patient access, scheduling, registration, insurance verification, and daily clinic operations while maintaining excellent customer service. The PSR Float is expected to adapt quickly to different clinic workflows and travel between assigned locations based on operational needs. Occupational Therapy Clinics, located in Chesterfield (primary site), St. Louis City (Cortex) and Sunset Hills, MO. Travel to other locations to assist due to vacations, absences, volume. This position is primarily scheduled as four (4) 10-hour shifts per week with one regularly scheduled day off. Based on operational and staffing needs, the schedule may be adjusted to five (5) 8-hour shifts or other departmental scheduling needs. Primary Duties & Responsibilities: Responsible for greeting and registering new patients and scheduling new and returning patient appointments. Maintains daily clinician appointment schedules and calendars and, when necessary, applies modifications to system scheduling. Responsible for preparation of new patient electronic medical record files prior to patient visit to ensure appropriate documentation is secured, including insurance verification, authorization, and appropriate referrals. Updates documents/medical records based on current insurance guidelines including pre-certification of occupational therapy procedures, obtaining necessary referral/prescription forms, and other medical documentation. Responsible for compiling, copying, and faxing/mailing monthly correspondence relating to patient visits. Ensures patients receive and complete relevant forms prior to appointment. Responsible for sending out monthly correspondence, for specialized patients, regarding their treatment evaluations as assigned. Collects co-payments and other patient payments in accordance with departmental policies. Provide coverage across multiple Occupational Therapy locations, adapting quickly to different workflows and staffing needs. Trains and orients other PSR's to the clinical setting as assigned. Adheres to all HIPAA regulations and assists in developing and maintaining front desk policies. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications: Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications /Professional Licenses : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. Required Qualifications: Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). Preferred Qualifications: Education: No additional education unless stated elsewhere in the job posting. Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Financial Information, Insurance, Interpersonal Relationships Grade: C06-H Salary Range: $17.89 - $26.35 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Accommodation: If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening: All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement: Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: EEO Statement: Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.