Information Technology Services - Federal Work Study Student Assistant

Information Technology Services - Federal Work Study Student Assistant

Under direct supervision of the Deputy Chief, student assistant for the Information Technology Services division. Duties include direct support to the Technology Support Center (TSC) and may include support to the following departments as well: Training Services, Accessible Technology Services, Smart Classroom Technologies (SCT), Enterprise and Cloud Services (ECS), Office of the CIO, and Office of the Vice President. All tasks are performed under the lead work direction of professional ITS staff to ensure quality, accuracy, and adherence to university standards. This position will serve as initial point of contact for students, faculty, and staff visiting the TSC. Students will be responsible for staffing the front desk, answering calls as the campus operator, and/or assisting the SCT team with audio/visual support for classroom calls or events. This includes assisting students, faculty, and staff with questions, Coyote OneCards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam.) As a campus operator, students are responsible for handling incoming calls to campus' general phone number. This includes answering general questions regarding the University, handling emergency request following established procedures, and forwarding calls received from students, faculty, staff, and the general public to the respective person or department based on the caller's request. Smart Classroom Technologies duties include, but are not limited to: serve as a point of contact for students, faculty, and staff who are requesting audio/visual services for smart classrooms, conference rooms, and other needs throughout the University. Assisting ECS includes working with server room operations, including the installation and removal of server equipment and maintaining server room organization, maintaining organized and secure data center environments, documenting infrastructure, supporting wireless network deployments, installing and maintaining wireless access points (WAPs), assisting with backup battery systems, telecommunications infrastructure, structured cabling, and other enterprise technology projects throughout the university.

Responsibilities:

• Technology Support Center (TSC) - Serve as the first point of contact for students, faculty, staff, and visitors seeking technology assistance.
• Assist customers with Coyote OneCard services, CoyoteID password resets, Wi-Fi (Eduroam) connectivity, software support, and general computer troubleshooting.
• Answer campus-related questions and provide exceptional customer service.
• Assist with resolving issues involving computer lab equipment, printers, kiosks, charging stations, and other campus technology resources.
• Escalate technical issues to professional staff when appropriate.
• Maintain accurate documentation of support requests and completed work.
• Campus Operator Support - Answer incoming calls to the University's main telephone number.
• Provide accurate information regarding university services, departments, and resources.
• Route calls to the appropriate campus departments.
• Follow established emergency call handling procedures and communication protocols.
• Enterprise & Cloud Services (ECS) - Assist with day-to-day operations within university data centers and server rooms. Install, relocate, label, inventory, and remove servers, network equipment, and related hardware.
• Maintain organized server racks, cable management, and equipment storage.
• Document server room infrastructure and maintain accurate inventory records.
• Assist with power connection tracking and equipment documentation for remote management.
• Utilize workplace hand tools such as screwdrivers, measuring tapes, and cable management tools.
• Maintain clean, organized, and secure data center environments while following established safety procedures.
• Telecommunications Services - Assist with installation, maintenance, and troubleshooting of wireless access points (WAPs).
• Support telecommunications infrastructure projects, including structured cabling and network equipment installations.
• Assist with backup battery system installation and maintenance.
• Pull, route, label, and organize telecommunications and network cabling.
• Assist professional staff with field installations and technology upgrades throughout campus.
• Follow all safety standards while working in telecommunications closets, equipment rooms, and field environments.
• Smart Classroom Technologies (as assigned) - Assist with audio/visual support for smart classrooms, conference rooms, campus events, and instructional technology.
• Respond to classroom technology requests and provide basic troubleshooting support.
• General Responsibilities - Support other ITS departments including Training Services, Accessible Technology Services, Office of the CIO, and Office of the Vice President as assigned.
• Complete clerical and administrative tasks as needed.
• Maintain professionalism, confidentiality, and excellent customer service.
• Participate in departmental projects and special assignments.
• Perform other duties as assigned. Essential

Minimum Qualifications:

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Special Qualification: Admission or registration as a CSU student.

Required Qualifications:

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications:

- Reliable attendance and punctuality are essential to ensure consistent service coverage and to support fair scheduling practices for all team members. - Maintain a positive attitude and offer practical solutions to resolve presented situations.

Compensation and Benefits:

Student Employment Anticipated Hiring Range: $16.90 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information:

Work status: Part-Time, Temporary, Seasonal

Academic year available hours: Monday through Friday (8:00 am 5:00 pm).

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm). The application deadline is: September 3, 2026; however, the position may close when an adequate number of qualified applications are received.

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Education Code 89521 Requirements : Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment:

Background Check Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver's License Check Possession of a valid Driver's License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at

On Campus Commitment In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many