Process Improvement Analyst

Process Improvement Analyst

Location: Houston, Texas (Hybrid)

Role Overview

Our organization is seeking a Process Improvement Analyst to support a high-volume Accounts Payable organization. This role will analyze current processes, identify inefficiencies, and drive operational improvements across onshore and offshore teams. The position will focus on process documentation, workflow analysis, stakeholder collaboration, and continuous improvement initiatives within AP operations.

Key Responsibilities

• Analyze and document end-to-end Accounts Payable workflows and operational processes.
• Identify bottlenecks, duplicate work, ownership gaps, and process inefficiencies.
• Develop process maps, workflow diagrams, and supporting documentation using Visio.
• Partner with business stakeholders to standardize processes and improve operational efficiency.
• Facilitate discussions with operational teams to understand pain points and recommend solutions.
• Evaluate workflow and case management processes across ServiceNow, Coupa, and related systems.
• Support process improvements related to invoice processing, supplier onboarding, and AP operations.

Required Qualifications

Experience: 5+ years of experience in Process Improvement, Business Analysis, Operations Analysis, Continuous Improvement, or a similar role. Experience analyzing and documenting business processes in a transactional or operations-focused environment is required.

Technical Skills:

• ServiceNow experience with case management workflows and operational processes.
• Coupa experience with an understanding of invoice and procure-to-pay workflows.
• Strong process mapping and workflow documentation experience using Microsoft Visio.

Professional Skills:

• Proven ability to identify inefficiencies and recommend process improvements.
• Strong interpersonal and stakeholder management skills.
• Analytical and problem-solving abilities.
• Ability to understand data flows and connect upstream and downstream impacts across processes.

Preferred Qualifications

• Accounts Payable, Procure-to-Pay (P2P), or Shared Services operations experience.
• Familiarity with Oracle ERP.
• Experience with supplier onboarding, invoice processing, or procurement operations.
• Familiarity with Symbeo or other AP automation platforms.
• Experience supporting Finance, Payroll, HR Operations, or other high-volume transactional environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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