IT Technician

Job Description

Job Description

Overview

We are hiring a hands-on IT Technician with strong experience in Windows Server administration, network support, and desktop troubleshooting . This role supports a multi-site environment, including field locations, and is ideal for someone who enjoys solving complex technical problems while delivering excellent customer service.

You will play a critical role in maintaining IT infrastructure, supporting end users, and ensuring systems run efficiently across the organization.

NOTE: This is an on-site position in our Corporate Office in Allendale NJ. This is NOT a remote/hybrid position.

Responsibilities

• Install, configure, and maintain computer hardware, software, and network systems
• Set up workstations, printers, routers, and other IT equipment
• Provide desktop support and help desk troubleshooting for end users
• Diagnose and resolve hardware, software, and network issues (LAN/WAN)
• Administer and support Windows Server (Active Directory, DNS, DHCP, Exchange)
• Perform preventative maintenance and on-site IT support at field locations
• Ensure network security and data protection standards are maintained
• Document issues, repairs, and maintenance activities
• Coordinate system upgrades and patches with minimal downtime
• Train users on new systems, applications, and IT best practices
• Monitor equipment inventory and recommend purchases
• Travel to business locations as needed

Qualifications

• Strong experience with Windows Server administration (Active Directory, DNS, DHCP, Exchange)
• Solid knowledge of networking concepts (LAN/WAN, routing, switching, firewalls)
• Experience with IT support, help desk systems, and remote management tools
• Advanced troubleshooting and root cause analysis skills
• Proficiency in Microsoft Office 365 support
• Experience supporting desktop hardware, system deployments, and IT infrastructure
• Strong communication skills and customer-focused mindset

• Bachelor’s degree in IT, Computer Science, or related field
• 1–3 years of experience in a multi-site or enterprise IT environment
• Certifications such as CompTIA A+, Network+, or similar
• Experience in retail, restaurant, hospitality, or POS systems
• Exposure to database systems or backend support

Along with a collaborative, inclusive environment and strong career growth opportunities, we offer a comprehensive benefits package designed to support your health, financial future, and work-life balance:

• Competitive Pay ($56K–$64K + Overtime Eligibility)
• Bonus Opportunity
• Medical, Dental, and Life Insurance (for you and your family)
• Domestic Partner Benefits
• Flexible Spending Accounts (FSA/HSA)
• 401(k) with Company Match
• Paid Time Off (PTO)
• Career advancement and professional development opportunities