Service & Parts Manager

Job Description

Service & Parts Manager

Who: A hands-on leader with experience managing service operations and spare parts logistics.
What: Oversee service delivery, after-sales support, and spare parts inventory to maximize customer satisfaction and operational efficiency.
When: Position available immediately.
Where: Based in the Atlanta metropolitan area.
Why: To improve service performance, ensure parts availability, and strengthen customer retention.
Office Environment: Professional and collaborative setting with cross-functional teamwork and leadership responsibilities.
Salary: Up to $100k plus 10% bonus

Position Overview:
The Service & Parts Manager will be responsible for leading all aspects of service operations and spare parts management, ensuring responsive after-sales support and optimal parts availability. This role focuses on improving customer satisfaction, streamlining service workflows, and ensuring efficient parts logistics.

Key Responsibilities:

• Manage after-sales service operations and ensure high levels of customer satisfaction
• Lead the spare parts department including inventory management, procurement, and distribution
• Develop and implement service KPIs, ensuring continuous improvement in response times and service quality
• Collaborate with suppliers and internal departments to forecast demand and optimize stock levels
• Maintain compliance with service standards, safety regulations, and company policies
• Supervise, train, and motivate service technicians and parts personnel
• Drive cost-effective practices in both service and parts departments
• Support reporting, budgeting, and strategic planning initiatives related to service and parts

Qualifications:

• Proven experience in service management and spare parts operations
• Strong knowledge of inventory control, vendor relations, and customer service best practices
• Demonstrated leadership skills and ability to drive performance in a team environment
• Effective communication and organizational skills
• Technical aptitude and familiarity with service-related systems and tools
• Bachelor's degree in business, operations, or related field (technical degree or certifications a plus)