Concessions Manager -Indianapolis Zoo

Job Description

The Concessions Manager - Indianapolis Zoo, is responsible for developing and planning menus for all concession locations and partnering with zoo leadership to finalize plans. This role ensures purchasing operations align with customer demand and event needs, oversees warehouse and purchasing functions, manages shared concession spaces, and leads concession venue operations. The position is responsible for developing and executing dining solutions that meet guest expectations while driving operational excellence, financial performance, and high-quality food service across all concession locations. 

Job Responsibilities

Leadership & Team Development

- Lead, coach, and develop concession and culinary teams to drive engagement, performance, and operational success

- Recruit, hire, train, and retain frontline employees and supervisors

- Foster a culture of accountability, recognition, safety, and continuous improvement

- Ensure all food service operations align with organizational and operational standards

Operations Management

- Oversee daily concession operations across all venues

- Develop menus and food service programs that meet guest preferences and event requirements

- Manage warehouse, purchasing, and receiving operations

- Establish and maintain procedures for ordering, receiving, storing, preparing, and serving food products

- Coordinate production, merchandising, labor management, quality assurance, and inventory control

- Conduct periodic inventories and maintain accurate operational records

Client & Event Partnership

- Collaborate with zoo leadership and facility partners to support activations, seasonal programming, and special events

- Build and maintain strong relationships with internal stakeholders and clients

- Communicate operational plans, progress, and business needs effectively

Financial Management

- Manage budgets, revenue goals, and departmental financial performance

- Monitor and control food, beverage, and labor costs

- Maintain P&L accountability and achieve established financial targets

- Utilize Aramark systems and processes to support operational efficiency

- Identify opportunities for sales growth, guest satisfaction, and client retention

Compliance & Safety

- Ensure compliance with all company, health department, and regulatory requirements

- Maintain food safety, sanitation, and workplace safety standards across all locations

- Ensure compliance with wage and hour regulations and other applicable policies

- Support Operational Excellence initiatives and performance standards

Additional Responsibilities

- Manage front-of-house operations within concession and dining environments

- Develop and implement service plans that align with organizational goals and sustainability initiatives

- Participate in contract discussions, business development opportunities, and new service implementations as needed

- Perform additional duties as assigned

Qualifications

- 3+ years of food service experience

- 1-3 years of leadership or management experience

- Bachelor's degree or equivalent combination of education and experience preferred

- Experience managing multiple food service or concession locations

- Strong communication, organizational, and problem-solving skills

- Proven ability to build positive client, customer, and team relationships

- Demonstrated commitment to exceptional guest service

- Ability to work collaboratively across departments to deliver a unified guest experience

- Ability to lift, carry, push, and pull up to 50 pounds occasionally

- Ability to stand and walk for extended periods

-Ability to work a schedule which will include evenings, weekends and holidays. 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .