ServiceNow Developer

ServiceNow Developer

This position is hybrid, requiring 2-3 days per week in one of these two sites:

• Fort Meade, MD
• Hill Air Force Base, Utah (North of Salt Lake City, UT)

Clearance: LCAT Journeyman – Interim Secret minimum required; LCAT Senior/Master Level – we can process clearance so just need to be clearable. Must be a US Citizen and eligible for DoD Secret Clearance – for journeyman level clearance is a hard requirement; for senior and master level we can process clearance.

Yes, we will consider relocation candidates, and I would also target candidates who have military background previous as they may be more interested in relocating and getting a clearance. One and done video interviews with quick turnaround.

Candidates should have a minimum of 1 ServiceNow Certifications and need listed on resume and they will need to attain IAT Level II Certification before they can start (Security+ Certification is easiest).

ServiceNow Developer Labor Categories (LCAT):

• LCAT: Journeyman Level – Master's Degree + 2 years of experience; Bachelor's Degree + 4 years of experience; Associate's Degree + 6 years of experience; No Degree + 8 years of experience
• LCAT: Senior Level – Master's Degree + 6 years of experience; Bachelor's Degree + 8 years of experience; Associate's Degree + 10 years of experience; No Degree + 12 years of experience
• LCAT: Master Level – Master's Degree + 10 years of experience; Bachelor's Degree + 12 years of experience; Associate's Degree + 14 years of experience; No Degree + 16 years of experience

Key Responsibilities:

• Support the implementation, configuration, customization, and maintenance of the ServiceNow platform.
• Configure and support ServiceNow modules including: IT Service Management (ITSM), Operations Management (OMT), Telecommunications Service Management (TSM), Telecommunications Service Operations Management (TSOM).
• Create and maintain workflows, forms, reports, dashboards, views, groups, roles, and service catalog items.
• Develop custom applications, workflows, and platform enhancements to meet mission and business requirements.
• Design, develop, and maintain integrations between ServiceNow and enterprise systems such as Elastic, Netcool, Kafka, and other technologies.
• Support Configuration Management initiatives and maintain CMDB data integrity.
• Design and implement solutions aligned with Configuration Management and governance policies.
• Consolidate and normalize data from multiple sources into a centralized CMDB.
• Coordinate and support ServiceNow platform upgrades, patches, and releases.
• Troubleshoot and resolve ServiceNow platform issues and performance challenges.
• Collaborate with engineers, architects, administrators, and stakeholders to deliver scalable ServiceNow solutions.
• Participate in Agile development activities including sprint planning, backlog refinement, testing, and deployments.

Required Qualifications:

ServiceNow Experience:

• Experience level must align with the applicable Journeyman, Senior, or Master labor category requirements.
• Minimum 2 years of hands-on ServiceNow development experience.
• Experience developing, configuring, and customizing the ServiceNow platform.
• Experience implementing and supporting ServiceNow ITSM processes including: Incident Management, Change Management, Problem Management, Request Management.
• Experience supporting ServiceNow platform upgrades and system enhancements.

Technical Experience:

• Minimum 3 years of experience designing, developing, or supporting enterprise technology infrastructure solutions.
• Experience creating and configuring: Workflows, Forms, Reports, Dashboards, Views, Service Catalog Items, Groups and Roles.
• Experience integrating ServiceNow with enterprise tools and platforms such as Elastic, Netcool, Kafka, or similar technologies.
• Experience with REST or SOAP integrations and enterprise application connectivity.
• Experience supporting CMDB, Discovery, Asset Management, or Configuration Management initiatives.
• Experience integrating data from multiple systems into a centralized CMDB while maintaining data quality and integrity.
• Experience troubleshooting and resolving complex platform issues.

Additional Requirements:

• Must be eligible to attain DoD Secret level clearance (will process Interim Clearance before they start).
• Must be eligible to obtain an IAT Level II or IAT Level III certification within 14 days of employment.
• Must be able to support occasional on-site work at: Fort Meade, MD; Ogden, UT.