Market Financial Center Manager - Baltimore Market

Job Description Bank of America is looking for a Financial Center Leader to support a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Responsibilities Operate as a backup financial center leader within a market Manage client traffic, engaging and appropriately routing clients, and fostering client retention Manage business results through formalized management routines and coaching Create a world class client experience environment Manage market-level initiatives prescribed by market leaders Drive operational excellence Managerial Responsibilities Opportunity & Inclusion Champion: create an inclusive team where members are treated fairly and respectfully Manager of Process & Data: demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement Enterprise Advocate & Communicator: deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results Risk Manager: lead and encourage the identification, escalation and resolution of potential risks People Manager & Coach: know and develop team members through coaching and feedback Financial Steward: manage expenses and demonstrate an owner’s mindset Enterprise Talent Leader: recruit, onboard and develop talent, and support talent mobility for career growth Driver of Business Outcomes: deliver results through effective team management, structure, and routines Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Work Schedule Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Pay range: $72,000.00 – $90,300.00 annualized salary, base salary only (not incentive eligible) Benefits Benefits eligible: industry‑leading benefits, paid time off, resources and support for physical, emotional and financial well‑being Privacy Statement #J-18808-Ljbffr