Future Opening: Receptionist - State Farm Agent Team Member

Responsive Recruiter

Jenny Stewart State Farm Agency is seeking an organized, personable, and motivated Bilingual Receptionist to serve as the first point of contact for our customers. This position combines customer service and administrative responsibilities with opportunities to contribute to agency growth. The ideal candidate is comfortable communicating with customers in person and over the phone, managing multiple priorities, and recognizing opportunities to connect customers with appropriate insurance products and services.

Benefits include opportunity for advancement, paid time off, training & development, 401(k) matching, and competitive salary.

Responsibilities include greeting customers warmly in person and over the phone, directing them to the appropriate team members, acting as primary point of contact for our Spanish speaking customers, managing appointment scheduling and office communications, assisting in handling incoming inquiries and maintaining customer records, engaging in conversations with prospective and existing customers, identifying opportunities to offer insurance options, providing excellent customer service and follow up on customers needs, and supporting the team with various administrative tasks and projects.

Qualifications include previous experience in a receptionist or customer service role, communication and interpersonal skills, comfortable speaking Spanish both over the phone and in-person, organizational and multitasking abilities, comfortable with engaging in sales conversations, and basic computer skills, including Microsoft Office and CRM systems.

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Fort Worth, Texas and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.