General Manager

General ManagerThe General Manager contributes to Smoothie King's success by leading his/her team to create and maintain an exceptional guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:Leading and developing of their teamEnsuring an exceptional guest experienceProviding a high quality productMaximizing sales performanceDriving profitability while maintaining a fun and welcoming atmosphereDuties and ResponsibilitiesAction-OrientedReviews store environment and Key Performance Indicators (KPI's) to identify problems, concerns, and opportunities for improvement and adjusts accordinglyDrives implementation of company programs through action planning and inspiring team to meet operational standardsDevelops local store marketing plans to support brand initiativesInitiates community outreach through markeing and special eventsUses operational tools to achieve Operational ExcellenceBuilding Effective TeamsChallenges the team to achieve resultsManages actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management systemRecognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognitionCoaches in the moment to improve employee performanceAdheres to, coaches, and enforces company policies and procedures at all timesUtilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respectedComposureHandles differences between Guests and Team Members without escalating the situationCommunicates unexpected situations to Team Members calmly and without showing resistance and/or frustrationIs considered a confidant and/or resource in a tough situation while maintaining a professional relationshipDrive For ResultsEnsures team adhere to legal and operational compliance requirementsAdheres to all company food safety procedures while ensuring all Team Members are in compliance as wellGuest FocusEncourages "Guest comes first attitude"Trains and holds team accountable for delivering an exceptional Guest ExperienceSolicits Guest feedback to understand Guest satisfactionTraining & DevelopmentTeaches and develops Team Members to learn responsibilities and practices to team to ensure smooth flow of operationsManages and tracks ongoing training and development of teamIntegrity and TrustManages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie KingFulfills cash handling, financial and inventory reporting responsibilities with honestyTime ManagementSets priorities for Team and themselves each dayRelies on their team by delegating Daily Checklist tasks to Team Members on shiftPlans ahead for managerial activities/tasks that fall outside of a normal day's task(s)Shows up on time for workCompletes required checklists and paperwork with no outstanding items by due datesExperience RequirementsGuest Service experience in a restaurant or retail environmentSupervisionExperience analyzing financial reportsEssential Job FunctionsMust maintain an open availabilityAbility to communicate clearly and concisely both orally and writtenAbility to manage store operations independentlyAbility to manage effectively in a fast-paced environmentAbility to manage resources to ensure established service levels are maintained at all timesStrong problem-solving skillsKnowledge of guest service techniquesKnowledge of supervisory practices and proceduresOrganization and planning skillsTeam building skillsStrong leadership skills with the ability to coach and mentor othersAbility to plan and organize workloadAbility to handle confidential and sensitive informationAvailable to work flexible schedule including nights and weekends (Open Availability)Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safetyAbility to follow procedures and willingness to comply with dress code requirementsAbility to keep the store clean and follow food safety regulationsAbility to operate a blender and POS cashier systemAbility to move boxes, weighing up to 55 lbs throughout the storeAbility to position self to bend, reach and scoop through assigned shiftsAbility to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° FCompany IntroductionSmoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea. What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It's been more than 40 years since Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products. They're not just good; they're good for you.