Hybrid Genesys Knowledge Base Advisor: AI Copilot Lead
Seattle Public Utilities
Seattle Public Utilities seeks a Term Limited Temporary Genesys Knowledge Base Advisor to lead the Knowledge Workbench and Agent Copilot rollout. You will design the article structure for AI retrieval, set governance, and pilot testing with data-driven validation. You will supervise two consultants, align content with enterprise metadata, and ensure ongoing knowledge content accuracy through audits and updates. Hybrid work is available in Seattle. #J-18808-Ljbffr Seattle Public Utilities
Vacancy posted 2 days ago
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