Public Safety Network Analyst I

Job Title

Performs operational support for the department's use of local area network resources, including server administration, Internet access, desktop support, remote access services, telecommunications support and enterprise application support, by performing the following duties.

Essential Duties

• Provides technical support to customers in-person, over the phone, via email, and via remote support software
• Provides PC support and network management for the Police Department
• Create, manage, and deploy operating systems and applications using image deployment system
• Answers "help desk" calls from department users and troubleshoots both hardware and software problems;
• Prepares and implements system backups to ensure integrity of the system;
• Subject to call after hours for system and network operations when required, including nights and weekends
• Prepares specifications and purchases computer and network related equipment as needed.
• Provides support for public safety technologies, including but not limited to mobile data terminals, body worn and in-car cameras, reporting software, portable police radios, etc,
• Works with and supports mobile devices such as cell phones, tablets, etc.

• Must be able to pass and maintain a State/Local background check for security clearance purposes.
• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
• Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

Minimum Education and Experience Required

Associate's degree with major work in a technology-related field and at least 2 years of experience providing hands-on technical support for PC hardware, software, and other technology; or equivalent combination of education and experience.

Benefits

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
  • Medical, dental, and vision coverage
  • Retirement through the Virginia Retirement System (VRS); the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
  • Life insurance at no cost to the employee
  • Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
  • Eligibility for parental leave and tuition assistance
  • Paid Time Off
• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures