Service Technician II

Job Description

Job Description

Summary of Responsibilities

The Service Technician II plays a vital role in maintaining the quality, safety, and habitability of homes managed by FirstKey Homes. This position is responsible for completing resident maintenance requests, performing repairs, and ensuring homes remain in excellent condition.

Operating both independently and as part of a team, the Service Technician II executes a broad range of tasks across multiple trades—including plumbing, electrical, HVAC, and general home maintenance. The role requires daily travel throughout the assigned market to complete service requests using company-provided tools, materials, and inventory.

Success in this role involves timely, high-quality repair work and a strong commitment to delivering exceptional customer service to residents.

Essential Duties

• Ensure all maintenance and repairs comply with company policies, building codes, and state/federal regulations (OSHA, EPA, ADA, Fair Housing, HAZCOM, etc.).
• Identify and report hazards or unsafe conditions promptly to prevent safety risks.
• Maintain, repair, and safely operate tools and equipment, ensuring compliance with safety protocols.
• Respond to residents in a courteous and professional manner, ensuring prompt resolution of service requests.
• Prioritize maintenance requests based on urgency and impact on resident comfort and safety.
• Conduct regular inspections of assigned properties to identify potential issues and implement preventive maintenance to avoid costly repairs.
• Perform routine and emergency maintenance repairs on plumbing, electrical, HVAC systems, appliances, and general building infrastructure.
• Maintain accountability of fleet vehicles, parts, tools, and supplies, ensuring necessary items are available for routine and emergency repairs.
• Complete service requests in a professional and timely manner to maintain property conditions and protect company assets.
• Other duties may be assigned by the manager based on company needs.

Working Conditions

• Indoor and outdoor work in varied weather conditions, including extreme heat, cold, and precipitation.
• Frequent physical activity, including standing, walking, climbing stairs, bending, kneeling, and lifting up to 50 - 100 lbs.
• Exposure to potential hazards, such as electrical systems, construction environments, chemicals, and power tools, requiring adherence to strict safety protocols.
• Must be available for evenings, weekends, and on-call rotations as needed.
• Extensive field work within the assigned market, with 90% of time spent at homes performing maintenance and repairs and commuting between properties using a company-provided vehicle.
• Responsible for maintaining fleet vehicle, tools, and equipment to ensure readiness for travel and job performance.

Required Education & Experience

• High School Diploma or equivalent.
• Strong background in residential construction, maintenance, and remodeling across multiple trades.
• Experience performing repairs and maintenance on plumbing, electrical, HVAC systems, appliances, and general home infrastructure.
• Valid driver’s license, auto insurance, and reliable, work-appropriate transportation for extensive field travel.
• Knowledge of building codes, municipal by-laws, inspections, estimating, and project planning.
• Experience reading, writing, and evaluating project specifications and scopes of work.

Preferred Education & Experience

• Previous experience in multi-family or single-family home maintenance.
• Hands-on experience with drywall, texturing, painting, and basic mechanical systems (HVAC, Electrical, Plumbing, Roofing).
• HVAC, Environmental, Mold, or other industry-related certifications.
• Prior experience in general trades, construction, property management, or renovation work.
• Familiarity with preventative maintenance programs and property inspections.
• Training or coursework in building maintenance, construction management, or a related field.

Required Knowledge

• Safety & Compliance – Understanding of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other state and federal regulations related to property maintenance and workplace safety.
• Technology & Systems – Ability to use mobile devices (iPads, smartphones) and maintenance management software to receive work orders, document repairs, and communicate with teams.
• Building & Construction – Knowledge of materials, methods, and tools used in the construction, repair, and maintenance of residential homes.
• Mechanical Systems – Familiarity with HVAC, plumbing, electrical, and appliance repair, including troubleshooting and maintenance best practices.
• Preventive Maintenance – Understanding how to identify potential issues early, perform routine inspections, and take proactive steps to reduce major repairs.
• Customer Service – Ability to assess and respond to resident needs while ensuring a positive customer experience.
• Fleet & Equipment Management – Knowledge of proper use, maintenance, and safe handling of tools, vehicles, and equipment used in daily field operations.

Required Skills

• Troubleshooting – Ability to diagnose and resolve maintenance issues efficiently.
• Critical Thinking – Using logic and reasoning to identify solutions to maintenance challenges.
• Repairing – Hands-on experience in diagnosing and repairing home systems and appliances.
• Equipment Selection – Choosing the right tools and equipment for maintenance tasks.
• Time Management – Managing workload efficiently and prioritizing service requests.
• Communication – Effective verbal and written communication for clear work orders and resident interactions.

Work Styles & Behaviors

• Safety-Oriented – Prioritizes safety in all tasks, follows protocols, and proactively identifies hazards.
• Attention to Detail – Thorough and precise in completing work to ensure quality repairs and maintenance.
• Cooperation – Works well with colleagues, residents, and leadership, demonstrating a professional and team-oriented attitude.
• Dependability – Reliable, responsible, and committed to completing tasks efficiently and on time.
• Independence – Capable of working effectively with minimal supervision, taking ownership of assigned tasks.
• Adaptability/Flexibility – Open to change and able to handle a variety of maintenance tasks in a dynamic work environment.
• Problem-Solving Mentality – Approaches challenges with a solutions-focused mindset to efficiently resolve issues.
• Strong Work Ethic – Maintains a high standard of professionalism and dedication to the job.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.