Import and Export Manager

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We’ve transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip‑scale laser array and one CMOS sensor. The result is a full range of high‑resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, robotics, industrial, and smart infrastructure applications (among many others). If you’re motivated by solving big problems, we’re hiring key roles across the company and need your help! As an Import and Export Manager, you will ensure that every shipment—whether inbound or outbound—flows smoothly, meets all regulatory requirements, and arrives on time. Responsible for fulfillment operations to achieve a high level of customer satisfaction and OTD target. Working with external carriers and internal cross‑functional teams to resolve order‑related issues. To ensure success as an Import Export Manager, you should have a good understanding of classifications and customs formalities, warehousing procedures, detail oriented, the ability to lift heavy objects, and to work in a fast‑paced environment. Ultimately, process orders quickly and efficiently while adhering to safety and quality standards. Responsibilities Compliance & Process Improvement: Ensure adherence to international/domestic shipping regulations. Classifications and Special programs: Own HS classifications and special tariff recover programs such as duty drawbacks. Identifying and implementing process improvements. Order Fulfillment: Responsible for NA fulfillment process and achieve OTD target. Logistics & 3PL Management: Coordinate and manage outbound logistics. Transaction Accuracy: Perform timely and accurate ERP system transactions. Project Leadership: Lead projects and support operational logistics receiving/shipping as needed. Closing: Perform invoice validation and freight accruals at month end. Process: Draft, maintain and update process documents as needed. Management: Lead, manage and elevate team performance. Requirements Bachelor’s degree or minimum 5+ Years of similar industry experience, with 3 years as a people manager. Customs broker’s license preferred or similar experience on import and export. In‑depth knowledge and hands‑on experience in HTS classification, tariffs, duty drawback and related programs. Understanding of ECCN and export compliance is a plus. Advanced Computer Literacy/Proficient with MS Office /G‑Suite Knowledge required. Experience with Netsuite or similar ERP systems. International Shipping & Trade Compliance knowledge. Detail oriented and highly organized. Ability to lift heavy objects up to 50lbs. Self‑starter with the ability to work in a fast‑paced/dynamic environment. Ability to stand or walk for up to eight hours a day. Experience working and managing 3PL, parcel, LTL and freight forwarders domestic and internationally. Ability to solve problems and communicate effectively with others. Ability to prioritize and complete tasks as assigned, with minimum supervision. Fully onsite position and sponsorship is not available. The base pay will be dependent on your skills, work experience, location, and qualifications. This role may also be eligible for equity & benefits. ($115,000 - $170,000) We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role. Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr Ouster