Market Delivery Team Lead XDT

Your Impact at Lowes

As the Market Delivery Team Lead youll be among the first to shape and evolve a new essential on-site position at our expanding Cross-Dock Terminal (XDT) location. By training Lowes associates at our Cross-Dock Terminals (XDT) on new and current facility processes youll set the standard for our locations efficiency and productivity.

Your contributions go beyond overseeing operational performance you will also cultivate a positive work environment among your team and ensure associates have the support they need to grow within their roles.

How We Support You

As an industry leader we invest in the people and technology needed to grow and win as a team.

• Bonuses and Benefits: We invest in your well-being through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.
• Growth Opportunities: This position offers exciting opportunities to contribute to the enhancement of our supply chain by training and leading our associates and providing support to the Cross-Dock Terminal (XDT) facilities while expanding your skillset.
• Culture of Belonging: Build your future in an office where teams enjoy a positive work environment. Where your team members and leaders genuinely appreciate each other and work together to deliver results.
• Health and Wellbeing: We offer paid time off for vacations holidays and sick time as well as access to top-tier medical dental and vision insurance.

For information about our benefit programs and eligibility please visit Day at Lowes

In this role you will oversee and enhance the performance of associates equipping them with resources and fostering collaborative team relationships.

As someone who thrives on variety you can adapt and pivot quickly to meet the changing needs of our business associates and customers. Youll also engage in real-time training support inventory management and maintain a safe work environment. As a key point of contact you promptly resolve customer issues and help Market Delivery Supervisors in a variety of daily functions.

Key Responsibilities

• Train Lowes associates on new and current facility processes in the Cross-Dock Terminal (XDT).
• Model communicate and reinforce Lowes Core Behaviors and SMART customer service expectations.
• Monitor and drive Market Delivery Associates to achieve key operational performance metrics.
• Provide tools resources and knowledge of systems and Standard Operating Procedures (SOP) where appropriate.
• Make confident decisions escalating issues to leadership when necessary.
• Identify and communicate barriers to operational processes or customer experience implementing solutions as needed.
• Build and maintain collaborative relationships with other teams and leaders.
• Provide real-time training and feedback to Market Delivery Associates including responsibility for onboarding and overseeing the cross-training program.
• Support inventory management in the Cross-Dock Terminal (XDT) and provide feedback on shortages/overages.
• Ensure safety and supervise when necessary providing direction towards Cross-Dock Terminal (XDT) performance in the absence of Market Delivery Supervisors.
• Serve as a point of contact for warehousing and delivery teams on resolution of customer issues escalating issues if necessary.
• Assist Market Delivery Supervisors (MDS/Coaches) with daily administration task delegation and managing general functions of the Cross-Dock Terminal (XDT).
• Maintain a safe and secure work environment by conducting daily safety reviews noting hazards keeping areas clean and organized and monitoring for potential theft or security risks.
• Complete other duties as assigned.

Minimum Qualifications

• 1 year of relevant experience
• High school diploma or equivalent

Preferred Qualifications

• Associate degree in Operations Supply Chain or a related field.

Schedule Requirements

Work Schedule for the Market Delivery Team Lead requires morning afternoon and evening availability any day of the week. The Cross-Dock Terminal (XDT) operates 7 days a week. Market Delivery Team Leads (MDTL) are required to work a pre-determined schedule but this may be changed by management based on business needs.

Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full-Time Associates are generally scheduled for 39 to 40 hours per week. More hours may be needed based on business needs.

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion Lowes operates over 1700 home improvement stores and employs approximately 300000 associates. Based in Mooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing and helping to develop the next generation of skilled trade experts. For more information visit

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit .

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.

Required Experience:

Manager

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