Resident Advocate

Job Description

Job Description

Resident Advocate
Quigley House | Green Cove Springs, FL

Pay : $17.25 per hour 
Schedule: Flexible, rotating shifts including days, evenings, overnights, weekends, and holidays.

**Available shift times may include:**
- 7:00 AM to 3:00 PM
- 3:00 PM to 11:00 PM
- 11:00 PM to 7:00 AM

About the Position

Quigley House is seeking compassionate, dependable Resident Advocates to join our emergency shelter team.

Resident Advocates provide crisis intervention, advocacy, and daily support to survivors of domestic violence and their children. This position plays an important role in maintaining a safe, welcoming, and supportive shelter environment.

No previous domestic violence experience is required. Training is provided.

Responsibilities

- Answer the 24-hour crisis hotline and provide crisis intervention, safety planning, and referrals.
- Complete shelter screenings, admissions, needs assessments, service plans, and exit interviews.
- Provide emotional support, advocacy, and connections to community resources.
- Support survivors and their children with immediate needs, referrals, and access to services.
- Monitor shelter safety, respond to concerns, and participate in emergency preparedness drills.
- Maintain accurate, confidential documentation and service records.
- Assist with daily shelter operations, including preparing rooms, housekeeping, and laundry.
- Work collaboratively with shelter leadership and other team members to support survivors.

Qualifications

**Required**

- High school diploma or GED.
- Basic Microsoft Office or data entry experience.
- Strong communication, listening, and organizational skills.
- Ability to maintain confidentiality and professional boundaries.
- Ability to remain calm and compassionate during challenging situations.
- Valid Florida driver's license and reliable transportation.
- Willingness to work flexible shifts, including weekends and holidays.
- Ability to successfully complete required background screening and training.

**Preferred**
- Experience in domestic violence advocacy, crisis intervention, residential services, or related fields.
- Experience working with children and families.
- First aid and CPR certification.
- Associate's or bachelor's degree in a related field.

Training and Employment Requirements

- Complete 30 hours of domestic violence CORE training within 90 days of hire.
- Meet applicable advocate registration requirements before unsupervised survivor contact.
- Complete required ACT and annual training.
- Drug screening may be required.

**Working Conditions:** This position is based in a 24-hour emergency shelter and includes periods of sitting, standing, and physical activity. Duties may involve lifting up to 30 pounds. Reasonable accommodations may be available for qualified applicants.

If you are passionate about supporting survivors and making a meaningful difference in your community, we encourage you to apply.