Field Based Community Health Worker - New Mexico

Field Based Community Health Worker (CHW)

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW's work in a team-based structure and spend the majority of their time in the community engaging directly with members. Interested in learning to work with medically complex patients who may be experiencing significant addiction and/or behavioral health conditions is important for this role.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime.

This position is a field-based position with a home-based office. You will work from home when not in the field.

If you reside in New Mexico, you'll enjoy the flexibility to telecommute as you take on some tough challenges.

Primary Responsibilities:

• Create a positive experience and relationship with the members
• Practice cultural sensitivity and cultural competence in daily care
• Learn and listen to members' needs and barriers to help promote self-advocating
• Work with care coordinator to develop a care plan and set goals for member care
• Collaborating with clinical team of social aspects that might impact treatment plan
• Proactively engage the members to manage their own health and healthcare
• Support the members to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician
• As needed, help the member engage with mental health and substance use treatment
• Support the member to ensure pick-up of their prescriptions
• Provide member education and health literacy on community resources and benefits to encourage self sufficiency
• Conduct post discharge activities from hospital facility and support connection to social services
• Support members to engage in work or volunteer activities, if desired, and develop stronger social support through deeper connections with friends, family, and their community
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values
• Conduct Health Risk Assessments (HRA)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• Intermediate level of proficiency navigating a PC to open applications, send emails, and conduct data entry
• Intermediate level of knowledge of culture and values of the community
• Intermediate level of familiarity with the resources available in the community
• Access to a designated workspace inside the home with access to high-speed internet availability
• Currently reside in New Mexico
• Must have lived in New Mexico area for 2 years
• Ability to travel locally up to 50% of the time
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Bachelor's Degree (or higher) in a health-related field
• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
• CHR/CHW Certification
• 2+ years of field-based experience
• Previous care management experience
• Experience working in Managed Care
• Knowledge of Medicaid and/or Medicare population
• Knowledge and/or experience with behavioral health or substance use disorders

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.