Quality Supervisor

Quality Supervisor

This is a salaried position that will report directly to the Quality Manager & will have direct reports. Hours: Mon-Fri 9am-6pm (Requirements: flexibility & ability to cover all shifts as needed; weekend on call/coverage)

Job Purpose: The Quality Supervisor is responsible for leading the daily execution of the facility's Quality Management System through direct supervision of Quality Technicians, verification of quality processes, food safety compliance, and production support. This position provides hands-on leadership on the production floor while supporting continuous improvement initiatives and ensuring compliance with company policies, customer requirements, and regulatory standards. The Quality Supervisor reports directly to the Quality Manager and serves as the designated backup SQF Practitioner.

Essential Responsibilities:

• Leadership & Team Development: Supervise, coach, and develop Quality Technicians. Coordinate daily assignments and priorities for the Quality department. Monitor workload and adjust resources to support production demands. Provide performance feedback and assist with employee development. Foster a culture of quality, food safety, accountability, and continuous improvement.
• Quality Systems: Serve as backup SQF Practitioner. Verify compliance with SQF, GMP, food safety, and quality programs. Conduct routine GMP, housekeeping, and quality system audits. Participate in internal audits and corrective action verification. Assist the Quality Manager with implementation and maintenance of quality systems.
• Production Quality Support: Maintain a strong presence on the production floor. Provide real-time support to Production and Maintenance regarding quality concerns. Review quality trends and process performance. Coordinate quality-related activities during production. Assist with implementation of process improvements.
• Quality Documentation & Data Management: Review production and quality documentation for completeness and accuracy. Verify compliance with documentation requirements. Follow up with operators regarding documentation inconsistencies. Perform routine data integrity reviews. Prepare Quality KPI and Operations KPI data for management review. Identify quality trends and escalate concerns to the Quality Manager. Assist in maintaining quality databases and reporting systems.
• Operator Competency & Training: Coordinate and conduct operator competency evaluations. Maintain competency documentation. Verify required training completion. Identify retraining opportunities and coordinate follow-up activities. Assist with implementation of quality-related training programs developed by the Quality Manager.
• Traceability & Product Control: Maintain the facility lot tracking and traceability program. Verify traceability documentation. Support mock recalls and traceability exercises. Coordinate action plans with the Quality Manager for all product holds and non-conforming products. Assist with product disposition activities and containment efforts.
• Complaint & Corrective Action Support: Gather production records, samples, and supporting documentation for investigations. Assist with customer complaint investigations. Participate in root cause analysis and corrective action implementation. Verify effectiveness of corrective actions.
• Quality Equipment Oversight: Oversee validation and verification activities for quality testing equipment. Coordinate calibration schedules and ensure equipment remains in calibration. Support maintenance and operation of in-line quality inspection systems, including: Metal Detection Systems Avid Vision Systems Haze Detection Cameras Pressco Inspection Systems Additional automated quality inspection equipment as implemented.
• Continuous Improvement: Identify opportunities to improve product quality and operational efficiency. Support implementation of new quality initiatives. Monitor department KPIs and recommend improvement activities. Assist with continuous improvement projects across the facility.

Qualifications: HACCP certification required. SQF, Food Defense, & PCQI certifications preferred. Associate's or Bachelor's degree in Food Science, Quality, Engineering, Manufacturing, or related field preferred. Previous supervisory or leadership experience preferred. Experience in food manufacturing, plastics manufacturing, or regulated manufacturing environment preferred. Working knowledge of GMPs, food safety principles, and quality systems. Experience with root cause analysis and corrective action methodologies. Strong communication, leadership, and organizational skills. Proficient in Microsoft Office applications and manufacturing data systems.

Physical Requirements: Frequent walking throughout the manufacturing facility. Ability to stand for extended periods. Ability to lift up to 50 pounds occasionally. Ability to work in varying manufacturing environments, including exposure to heat, noise, and moving equipment. Must wear required personal protective equipment.

Key Performance Expectations: Maintain a strong daily presence on the production floor. Ensure timely completion of operator competencies and documentation reviews. Support achievement of Quality and Operations KPI objectives. Maintain compliance with SQF, GMP, and food safety requirements. Develop Quality Technicians through coaching and accountability. Support customer satisfaction by ensuring timely investigation and follow-up of quality issues. Promote continuous improvement while maintaining a proactive approach to food safety and product quality.

Environmental Working Conditions: The worker is subject to both inside and outside environmental conditions. The worker may be subject to extreme heat. Temperatures above 100 for periods of more than one hour. The worker is subject to noise. The worker is subject to vibrations. Exposure to oscillating movements of the extremities or whole body. The worker is subject to being exposed to moving mechanical parts, electrical current, chemicals, etc. The worker is subject to atmospheric conditions, i.e. fumes, odors, dusts, mists, gases or poor ventilation. The worker is subject to oils. Air and/or skin exposure to oils and other cutting fluids.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Ring Container Technologies