Litigation Case Manager

Trustpoint has an immediate opening supporting a large automotive and technology company in its search for a Consumer Litigation Case Manager on a long-term contract basis, with the potential for conversion into a permanent role. This full-time, onsite opportunity is available immediately in either Palo Alto, CA or Austin, TX. The Consumer Litigation Case Manager will manage a high-volume caseload involving consumer disputes related to vehicle and energy products, working closely with attorneys, paralegals, and cross-functional teams to evaluate claims exposure, negotiate resolutions, respond to complaints, and support pre-litigation strategy. The ideal candidate will have experience handling litigation-related matters, claims management, dispute resolution, or high-level customer escalations in a fast-paced environment requiring professionalism, strong communication skills, sound judgment, and attention to detail.

Responsibilities:

• Manage and evaluate consumer claims and pre-litigation matters involving legal, financial, and customer service considerations
• Communicate directly with consumers, attorneys, and regulatory agencies regarding disputes, complaints, and settlement discussions
• Draft and prepare correspondence, settlement documents, case summaries, manufacturer responses, and related documentation
• Support small claims matters, warranty disputes, arbitration proceedings, and regulatory complaints
• Partner with attorneys, paralegals, and cross-functional stakeholders to resolve complex issues efficiently and strategically
• Maintain organized and accurate case records, documentation, and tracking systems
• Identify trends within claims and recommend workflow or process improvements to support operational efficiency
• Maintain professionalism and discretion while handling sensitive and confidential information

Qualifications:

• Bachelor's degree and/or 4+ years of experience in litigation support, claims management, dispute resolution, customer escalations, or a related field
• Ability to manage a high-volume workload in a deadline-driven environment
• Strong written and verbal communication skills with the ability to interact professionally with diverse stakeholders
• Excellent organizational, analytical, and problem-solving abilities
• Demonstrated ability to multitask, prioritize, and work independently while contributing within a collaborative team environment
• Strong attention to detail and sound professional judgment
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams
• Experience with legal technology, document management systems, or case tracking platforms preferred

Details:

• Long-term contract-to-possible hire opportunity
• Full-time, onsite position (with some flexibility)
• Available immediately
• Opportunities available in Palo Alto, CA and Austin, TX
• Compensation is commensurate with experience and expected to be 40-45/hr

Trustpoint.One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.