Automotive Service Advisor / Service Writer - Sales - (5+YR EXP REQ)

Job Description

Job Description

Experienced Automotive Service Advisor & Operations Manager
(5+yr exp req)

This is a position for somebody who is hungry to win, hungry to go above and beyond for our clients, and hungry to treat the business like their own. If you're looking for a boring and mindless 9-5 job, this is not it. If you're looking for a sense of purpose, belonging among other "A-Players", a clear path to top 5% in the area pay and an adventure with solid goals, please continue.

• You are a "go-getter", self-driven, and motivated automotive service advisor looking to join a team with a positive and solution-focused approach! Think Chick-fil-A systems meets Ritz-Carlton client focus.
  
• You will be leading in sales, positive customer engagement, and technician productivity. We will be building an incredible future together!
  
• Only outstanding sales, communicators, and action-takers need apply.

Peninsula Total Car Care, LLC. Over 700+ Google 5-star reviews here in Salisbury, MD: 24 years of Exceptional Automotive Service and Repair. Dreaming of a career with some on-boarding clarity, systems and processes, and an upheld standard of excellence from the bottom-up and top-down? You just found it.

Does this describe you?
Clients absolutely love you.

You're also a rock star in the eyes of your team members. You're the one people go to when things get "Complicated".

Ability to not just put out fires, but proactive with providing an exceptional 5-star client experience

Track record of presenting and selling $6,000+/day in service and repairs with $500 average ticket sales.

A Master of Communication with emotional intelligence
Experience and skill to successfully running an 8-employee, 200+ hrs/week production shop.

I'm Andrew, the owner of Peninsula Total Car Care, LLC, located in Salisbury, MD.
I've been where you are.
I've worked every position in the industry over the last 26 years and built this business the way I would have loved to be treated as a technician, as a service advisor and as a customer.

What makes this position so great?

• First: This is a rare opening due to plans to expand into new locations.
  
• Second: Competitive pay $80,000–$125,000+ annually , benefits, access to three (3) Ocean City company-owned beach houses, Health, dental, 3% match IRA
  
• Third: Again, this is a position for somebody who is hungry to treat a business like they own it. If you're looking for a boring and mindless 9-5 job, this is not it. I'm looking for a "right hand" person to be the tip of the spear in running this business by leading in sales, customer engagement and technician productivity.
  

We are only reviewing candidates with strong customer service experience while meeting company standards for performance.

Your new position will be with Peninsula Total Car Care, LLC , an industry-leading, professional All-Makes, All-Models repair facility located in Salisbury, MD. We are seeking a world-class, passionate, and experienced Lead Automotive Service Advisor / Manager to run operations as we expand.

What to Expect

• An organized shop with defined roles, task lists, and written examples of how to accomplish them successfully. No more wondering who does what, when, and how—just structure, a standard of excellence, and a clear mission of what success looks like.
• Accountability from every team member is a cornerstone of our daily lives. We lower our defensive walls and come to every discussion with accountability, so our focus is always on solutions. Our shop is aligned and moving in the same direction.
• Clients who love and respect you.
• Technicians and support staff who go out of their way to present pictures/videos of testing and repairs to ensure the best client relationship possible.
• An atmosphere that feels more like a coffee shop, where great people are collaborating on world-class automotive service.

Do the following traits define you?
You're charismatic, an active listener, and task-focused. You reflect on when things go well-or when they’re challenging-and continually look for ways to grow and do better. You connect and bond with people almost instantly, building trust within minutes. You stand out in your role (or goal) of being a Lead Automotive Service Advisor & Shop Manager.

You're eager to learn with a team that supports you. You understand that leadership is about helping those around you grow, not micromanaging. You'll join the team in practicing Emotional Intelligence (EQ)-if you aren’t already.

Our mission every day is to Improve, Uplift, and Serve. The goal of this position is to ensure every client understands and feels you are there to guide them to an informed decision. This is not just a "sales" job. We are people serving people. We are all hungry to grow as individuals, and we ask that you are, too.

We have an excellent customer base of enthusiastic all makes, all models and provide professional ongoing training, and organized systems and processes to maximize efficiency and provide clarity.

Compensation & Benefits

• Salary: $80,000–$125,000 per year (based on experience) high salary + shop revenue commission
• 5-day workweek, no weekends
• Access to three (3) Ocean City beach houses
• IRA matching
• Health insurance
• Vision insurance
• Dental insurance
• Health savings account (HSA)
• Paid time off
• Employee discount
• Flexible schedule
• Relocation assistance
• Professional development - we attend top leadership and training around the country. (Echelon Front MUSTER, Dale Carnegie, Vision KC, ASTA)

Requirements

• Professional experience, talent and skill running the daily operations and sales for Peninsula Total Car Care
• Natural leadership skills with strong attention to detail
• Ability to take charge of advisor duties and responsibilities with accountability and effective communication
• Punctual, friendly, and informative communication
• Higher level typing and phone skills

Daily Tasks:

• Estimate service and repair, ensuring accuracy and profitability with a focus on quality, thoroughness, and honesty
• Answer and facilitate customer questions and concerns using expert technical knowledge and professional customer service skills
• Adhere to company policies and standard operating procedures (our Standard of Excellence) No swearing, do what’s right when nobody’s looking, be accountable, practice to improve
• Analyze and improve current operating procedures
• Remain flexible, anticipate change, and create positive outcomes

Candidate Profile

• Self-motivated
• Confident
• Excellent English grammar, spelling, and typing skills
• Ability to multitask with ease
• Proactive, not reactive
• Energetic with a pleasant demeanor
• Motivated and highly organized
• Excellent communication skills
• Valid driver’s license

Required

• Experience selling service, estimated $6,000+ in sales a day
• Experience or ability to run an entire shop’s day-to-day operations, 40+ hours of daily production, $15,000+ daily revenue (estimated $500 per repair order)
• Hunger and drive to be the best, set records, and build strong relationships
• Minimum 5 years of automotive customer service writing experience
• Current knowledge of the automotive industry, including repair orders, parts, sales process, extended warranty process, insurance process
• Ability to type at an above-average level/speed
• Personal schedule availability and drive to run the daily operations at Peninsula Total Car Care

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