Branch Operations Manager - Commercial Lines

Branch Operations Manager - Commercial LinesHybrid: 1-2 days in office | Location: Charleston, South Carolina Requirement: active P&C license, 2+ years of supervisor/management experienceAbout the Role: Responsible for leadership of all IOA insurance operations management activities within the assigned branch. This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management. Additionally, responsible for participating in producer/agency acquisition and integration, and personally serving as Account Manager for an assigned book of business.Key Responsibilities:Team Leadership: Direct daily activities and workflow of the branch team.Strategic Implementation: Drive annual strategic and tactical plans.Financial Management: Manage branch P&L, control costs, and achieve financial goals.Budget Management: Understand and manage the annual budget.Vision Communication: Communicate leadership vision/mission for the branch.Team Building: Build and manage a qualified operations team.Recruitment and Onboarding: Participate in recruitment and evaluate merger/acquisition opportunities.Personnel Management: Recommend staff actions, including acquisition and succession planning.HR Management: Ensure compliance with HR processes and policies.Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards.Professional Development: Encourage growth and development of personnel.Succession Planning: Develop future branch operations leaders.Culture Promotion: Promote IOA culture and improve engagement.Performance Monitoring: Identify gaps and implement corrective actions.Data Analysis: Monitor and interpret performance data.Communication: Maintain communication with Regional Director of Operations and sales leadership.Collaboration: Resolve operational issues with Branch 1099 sales personnel.Process Improvement: Develop and ensure compliance with core work processes.Policy Enforcement: Implement and enforce company policies.Technical Competence: Maintain high technical competence and industry expertise.Leadership Development: Continuously improve management and leadership skills.Relationship Building: Develop and maintain positive relationships with IOA leadership and employees.Champion IOA Values: Demonstrate integrity and leadership.Ideal Candidate Qualifications:5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge2+ years of management / supervisor experienceAll required active P&C licensingCISR or CIC designation (preferred)Outstanding communication, people management, and negotiation skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)What We Offer:Competitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentWhat to Expect (Application Process):30-Minute Phone Screen, Online Assessments, and Interview(s)Salary RangeThe expected pay range for this position is $80,000.00 to $105,000.00 per year, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.