Concierge

Guest Services Team MemberLocation: UCHealth Anschutz Pavilion - Aurora, CODepartment: Guest ServicesWork Schedule: Full Time, 80.00 hours per pay period (2 weeks)Shift: EveningsPay: $19.10 - $24.83 / hour. Pay is dependent on applicant's relevant experienceThis position is an onsite role and does not offer a hybrid or remote optionProvides information, directions, and accommodations for varying needs of customers, including but not limited to patients and visitors. We are seeking a compassionate, dependable team member who contributes to a positive and collaborative culture through professionalism, reliability, and strong communication skills. The ideal candidate demonstrates empathy and active listening while providing exceptional support to patients, visitors, and colleagues. They are adaptable, eager to learn, and willing to cross-train in multiple workstations to meet the needs of the team and ensure excellent service.Responsibilities:Receives, screens, routes, and/or responds to incoming requests and/or needs for our customers, including but not limited to patients and visitors.Oversees the volunteer staff at the information desk.Establishes good relationships with internal and external stakeholders.Coordinates transport assistance as requested or necessary.Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.Requirements:2 years of relevant experience.UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program.Recognition:Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.Health and well-being:Medical, dental and vision coverage.Access to 24/7 mental health and well-being support for employees and dependents.Discounted gym memberships and fitness resources.Free Care.com membership.Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.Employer-provided short-term disability and long-term disability with a buy-up coverage option.Retirement and savings:403(b) plan with employer matching contribution.Additional 457(b) plan may be available.Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.Education and career growth:UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.Eligibility for some programs is based on an employee's scheduled work hours.We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.