Subaru New Car Specialist

Subaru Star Delivery Specialist

The primary responsibilities of the Subaru Star Delivery Specialist include assisting consumer and retailer teammates in understanding the Subaru technology available.

• Assist the Subaru Sales department with customer technology questions and concerns prior to purchase
• Setting a realistic expectation of the length of the delivery process and offering the availability of the Lover-Encore
• Assist consumers in personalizing their Subaru vehicle technology settings
• Perform a detailed delivery to the consumer including a through explanation of the proper operation of the Subaru vehicle features and all documentation and resources available to them
• Explain and enroll customers in Subaru STARLINK services
• Schedule the first Service appointment
• Perform Love-Encore deliveries with customers to address and solve lingering functionality questions subsequent to purchase to ensure customer satisfaction
• Update the retailer customer contact points with current Point of Purchase material
• Utilize and maintain resources at the retailer to assist in technology questions and concerns on the service drive
• Deliver an exceptional Subaru experience in all customer interactions
• Become an expert in product knowledge of all models
• Strive for a perfect delivery to all customers, including but not limited to: a service walk, a clean vehicle, a full tank of gas and ensuring that each customer understands their vehicle technology
• Obtain basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, specifications, and other variations of the manufacturer's products
• Demonstrate polished communication skills with customers, including the ability to present the dealership's products and to pinpoint customers' needs by interviewing and questioning
• Become brand certified within six(6) months of hire date and maintain certification annually
• Work systematically not only in the sales process but also in the process of handing the many administrative requirements of the position, such as paperwork, reports, and logging every customer
• Preparing and inspecting vehicles prior to delivery
• Daily texting and documentation of day prior service customers regarding their experience and Customer Satisfaction

Education and Experience:

• High School Diploma or Equivalent