Clinical Support Assistant

Clinical Support Assistant

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we've dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you'll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you're looking for a career where you can make a difference, grow professionally, and be part of a caring team, we'd love for you to apply for the Clinical Support Assistant position today!

Position Overview:

The Clinical Support Assistant provides administrative support for clinical education operations across student and clinical site touchpoints. Working in close collaboration with clinical and academic leadership and faculty, this position ensures accurate documentation, timely communication, and organized coordination of clinical placements and faculty assignments to support the achievement of program outcomes.

Key Responsibilities:

• Serve as the initial point of contact for students regarding clinical education inquiries, facilitating timely communication and resolution with campus clinical leadership.
• Organize and distribute accurate student clinical assignment rosters to clinical partners based on registration rosters, identifying assigned students by facility, unit, and rotation dates using placement applications or standardized spreadsheets consistent with clinical partner expectations.
• Assist with planning new student orientation and Vitals to Success programming to ensure students receive information regarding clinical requirements.
• Provide ongoing administrative support to clinical leadership related to clinical affiliates and clinical operations.

• Ensure proper collection, maintenance, and organization of required clinical documents in accordance with clinical partner requirements and organizational policies.
• Track and monitor clinical site-specific student and faculty compliance requirements while maintaining student and faculty confidentiality.
• Adhere to and ensure clinical affiliate deadlines are met for required clinical documentation submissions.

• Maintain an electronic database for the coordination and assignment of faculty teaching assignments, consistent with faculty teaching qualifications, curriculum requirements, and human resource guidelines.
• Monitor and track clinical attendance; with oversight from clinical leadership, schedule students for appropriate clinical make-up opportunities and assist clinical faculty with documentation upon completion.
• Monitor and track faculty attendance and provide support with meeting minutes at meetings and educational offerings.
• Perform other duties as assigned.

Position Requirements:

Education: Bachelor's degree (preferred)

Experience: At least two (2) years of administrative support experience. Familiarity with the educational objectives and clinical experience of nursing students preferred. Understanding of the clinical practice of nursing and the types of clinical sites needed to meet course content and objectives preferred. Knowledge of the diverse organizational environments in which nursing is practiced preferred.

Skills & Competencies:

• Strong customer service skills with ability to respond to student and clinical partner inquiries in a professional and timely manner.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Word.
• Ability to manage competing priorities and meet deadlines with minimal supervision.
• Strong attention to detail and commitment to accuracy in documentation and record-keeping.
• Ability to exercise discretion and maintain confidentiality of student and faculty information.

Physical & Mental Demands

This position is primarily sedentary and performed in a standard office environment. The following physical and mental demands are representative of those that must be met to successfully perform the essential functions of this role:

• Ability to remain in a stationary position for extended periods of time while operating a computer and other office equipment.
• Occasionally moves about the office to access files, equipment, or attend meetings.
• Frequently communicates verbally and in writing with internal and external stakeholders; must be able to exchange accurate information in these situations.
• Must be able to read and review documents, data, and on-screen content with close visual attention and attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work effectively under moderate pressure.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits.

Note: Eligibility for benefits may vary by location.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).

Galen's Compassionate Care Model Values

• Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.
• Character: I act with integrity and compassion in all I do.
• Accountability: I own my role and accept responsibility for my actions.
• Respect: I value every person as an individual with unique contributions worthy of consideration.
• Excellence: I commit myself to the highest level of quality in everything I do.

Learn more about our vision and mission.