Security Officer

Job Description

Job Description

The Strong is one of the most visited attractions in upstate New York and is committed to maintaining a safe and welcoming environment for all guests and staff. The security officer is responsible for the protection and security of museum assets, employees, guests, and others by enforcing and adhering to museum and security processes and procedures.

This position requires a self-motivated, committed individual with a background in security or customer service and the ability to prioritize the safety and security of people and property. The security officer is required to expend such personal efforts as may be needed to keep up with advances in subject matter information related to this position.

All museum staff are expected to cooperate with one another in furthering the museum’s general objectives and in completing museum projects. Similarly, all staff consistently maintain a positive and enthusiastic attitude, act with integrity and in accordance with the highest ethical standards and demonstrate a loyalty to the museum in all public contacts. Guests and colleagues deserve our best efforts every day.

Essential Duties:

The specifications described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Meet the requirements for and maintain a valid New York State Security Guard License.
• Maintain certification by the American Red Cross in first aid, CPR, and AED training for adults and children. Complete NARCAN training as instructed.
• Actively and consistently comply with museum policies and procedures for all activities relating to the protection and security of museum assets, employees, guests, and others, including risk identification, assessment, and control.
• Conduct routine security tours of the building, grounds, and parking garage, and monitor closed circuit television cameras. Observe, identify, report and address safety risks, accidents, incidents, injuries, and property damage.
• Encourage, through prompt follow up and positive reinforcement, non-security staff behavior that portrays an awareness that security is the responsibility of all museum staff.
• Provide outstanding service to museum visitors and ensure that all guests are appropriately identified, logged, and monitored throughout their visit.
• Collaborate with guest services staff as appropriate to respond to security and safety issues such as guest injury and illness, conflict resolution, and inappropriate guest behaviors.
• Enforce museum and security processes and procedures, including monitoring the visitor management log, access control systems, and no-smoking policy.
• Investigate incidents assigned and prepare reports and other related documentation of all findings and resolutions.
• Assist in the implementation of emergency management and contingency planning and function as liaison to first responders, as necessary.
• Operate, monitor, and communicate via a two-way radio connecting various museum teams including security, guest services, environmental services, and public programs. The radio must always be worn when working.
• Have a thorough understanding and working knowledge of all building security systems to include existing access control, alarms, and CCTV systems.
• Respond with sensitivity to the emotional and practical needs of museum guests and staff and treat everyone with dignity and respect.
• Provide a welcoming environment for new security staff. Help team members understand and implement changes, as appropriate.
• Establish positive working relationships with museum staff, security vendors, police, fire department, and other emergency responders.
• Take initiative to identify problems and communicate with team members, superiors, and staff from other teams to find solutions and improve efficiency and quality of processes and services. Support team decisions, even if they conflict with personal opinions.
• Ensure that shift communications and recaps are completed within established timeframes.
• Ability to work evenings, nights, and weekends, as necessary.
• Attend routine safety training to remain up-to-date on conditions and requirements of the job.
• Identify and act on opportunities to help and support the work efforts of team members.

Additional Responsibilities:

• Assist with training new officers, as requested.