Customer Service Rep

Customer Service Representative

LoanStar Title Loans 903 N. Timberland Dr. Lufkin, TX 75901

Pay Range: $14.00 $15.00 per hour Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed.

Store Hours: Full-Time in store position Monday Friday: 10:00 AM 6:00 PM Rotating Saturdays: 9:00 AM 2:00 PM Never work on Sundays

About the Position

Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing loans and payments, and maintaining regular communication with customers regarding their accounts. This includes making courtesy calls when necessary and ensuring compliance with company policies and procedures.

Customer Service Representatives are the heart of our business and play a critical role in delivering the honest, respectful service our customers expect.

Key Responsibilities

Provide exceptional customer service in person and by phone

Explain loan products, terms, and payment options clearly and professionally

Evaluate vehicles and process loan applications

Manage customer accounts and payment processing

Perform data entry and maintain accurate records

Make courtesy reminder calls as needed

Maintain compliance with company policies and applicable laws

What We Offer

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications

General

Must be able to work full-time schedule listed above

Positive attitude and strong work ethic

Excellent communication skills

Detail-oriented and organized

Education

High school diploma or equivalent required

Experience

Previous customer service experience preferred but not required

Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

About LoanStar Title Loans

LoanStar Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Additional Requirements

Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanStar Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.