Billing Coordinator

Job Description

Job Description

Our client is a $100m Company who is owned by a Fortune 500 Company. They are seeking a Billing Coordinator to join their team. They recently moved into a brand new absolutely beautiful modern office. This client has one of the best company cultures in Broward County!

Our client is looking for a detail-oriented and proactive Billing Coordinator to join a fast-paced, collaborative team. In this role, you’ll play a central part in day-to-day operations, ensuring accurate and timely billing across a wide range of service work. You’ll navigate multiple billing platforms, partner with cross-functional teams, and contribute directly to profitability by identifying ways to improve margins and streamline processes. If you’re a strong problem-solver who takes pride in accuracy and thrives in a dynamic environment, this is a great opportunity to make a meaningful impact and help drive business success.

Key Responsibilities:
• Review and validate all invoices for accuracy, including labor, materials, refrigerant, and miscellaneous charges; confirm quoted margins, correct service order type, and ensure purchase orders are in place when required.
• Verify that all costs are captured on the work order prior to billing and that materials are marked as received in the system.
• Process all billing— including agreement billing— within 48 hours, ensuring items marked “ready for billing” are handled promptly.
• Ensure compliance with customer-specific billing requirements, including formatting, line items, charges, and supporting documentation; maintain updated records of these requirements.
• Prepare and submit daily invoice batches for management review and post approved batches in a timely manner.
• Distribute invoices via email, mail, or third-party billing portals, utilizing various systems as required.
• Serve as a liaison between Service Management, Accounts Receivable, and customers to resolve billing discrepancies efficiently.
• Partner with Accounts Receivable to process credits and support account reconciliations.
• Communicate with technicians to clarify material usage and billing details, minimizing errors.
• Escalate issues promptly with proper documentation to ensure timely resolution.
• Respond to emails within 2 hours and follow up on outstanding items within 48 hours.
• Maintain accurate, up-to-date customer data in ERP systems and billing knowledge databases.
• Update and manage SOPs and billing documentation to ensure consistency and compliance.
• Identify opportunities to optimize billing practices and improve margins.
• Recommend and implement process improvements to enhance efficiency within the billing cycle.
• Come prepared for departmental meetings with updates and outstanding items for discussion.
• Provide backup support for team members as needed.
• Perform additional duties as assigned.

Qualifications:
• Ability to work fully on-site, enabling close collaboration with service teams and timely issue resolution.
• At least 1 year of billing experience required.
• High school diploma or equivalent required.
• Strong attention to detail with a high level of accuracy.
• Self-starter with strong initiative and the ability to work independently.
• Capable of managing multiple priorities and meeting strict deadlines.
• Excellent communication skills for working with internal teams and external customers.
• Proficient in Microsoft Office, including basic Excel skills.