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Help Desk Analyst

SpikeIT Global Solutions Inc

Job Description

Job Title: Help Desk Analyst
Location: Trenton, NJ (Hybrid)

Schedule:

  • Sat & Sun: 7am–3pm
  • Mon–Wed: 2pm–10pm
    (Onsite training first few weeks; 35-hour work week)

Top Skills:

  • Data entry (3 yrs)
  • Outlook/email (2 yrs)
  • Proven ability to maintain professionalism and composure when handling escalated or frustrated users (2 yrs)
  • MS Excel, Word, Visio (1 yr each – desired)

Role Summary:
Provide first-response Help Desk support, troubleshoot MS applications, log issues, and follow up with users. Strong communication and a professional, patient attitude are essential.

Preferred:

  • 2-year degree or equivalent
  • Knowledge of Windows 10, Office 365, Active Directory (training provided on AOC system

Qualifications:
Additional Information

All your information will be kept confidential according to EEO guidelines.

Vacancy posted 2 days ago
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